search

mltframework / shotcut

cross-platform (Qt), open-source (GPLv3) video editor
https://www.shotcut.org
GNU General Public License v3.0
10.84k stars 1.12k forks source link

Random crashes #1499

Open php4fan opened 9 months ago

php4fan commented 9 months ago

I have used Shotcut for only a few hours between yesterday and today and already got two crashes. Luckily the autosave saved me from losing hours of work.

Please tell me where to look for crash dumps to upload.

ddennedy commented 9 months ago

Why haven't you supplied the version and operating system requested in the template? For ALL of your bug reports you ignored that. Anyways, there is no crash dump, and we do not accept a simple bug report that it crashed with no explanation. That is not actionable.

php4fan commented 9 months ago

That is not actionable.

I know, that's why I wanted to know how to provide you a crash dump or something actionable, because without that, anything else would be a waste of time.

Anyways, there is no crash dump,

I suggest you start by fixing that.

Why haven't you supplied the version and operating system requested in the template? For ALL of your bug reports you ignored that.

I forgot, I didn't ignore anything. There was no templa-... Wait, my bad. There is a (kind of) template. It's two lines and it starts with "This tracker is for defects only", so I thought "yeah this is a defect", didn't read any further and deleted it. My bad.

It's 23.11.29 on Manjaro linux, installed via the package manager

BTW crashed again right now upon moving a clip on the timeline.

php4fan commented 9 months ago

Ctrl+Z seems to be what triggers the crash most of the times

bmatherly commented 9 months ago

It's 23.11.29 on Manjaro linux, installed via the package manager

As a test, would you be willing to test our portable Linux package from our download site? That test would help us narrow down if it is a code problem or a package/dependency problem.

https://shotcut.org/download/