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mlutfy / reporterror

Sends you a detailed email when a CiviCRM fatal error occurs.
https://lab.civicrm.org/extensions/reporterror
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Emails don't work with Mandrill Transactional Emails (biz.jmaconsulting.mte) #18

Open tabletguy opened 9 years ago

tabletguy commented 9 years ago

I'm not sure this is the cause, but I can send emails from the other parts of CiviCRM, and also from normal Joomla (3.4.1) locations, but the error reporter is always saying that I don't have my email configured correctly and it fails.

I don't get these notices that often, so I don't have an example at this time.

Anyway, because I'm using the "Mandrill Transactional Emails (biz.jmaconsulting.mte)" extension, I just had the thought that it might be this.

mlutfy commented 9 years ago

Hi, thanks for reporting this. Could you post the exact error message about the email configuration issue? Does it log in the CiviCRM text logs? (ConfigAndLog directory)

I'm also using Mandrillapp MTE on most of my sites, and didn't notice the issue, but might be that I'm not noticing it?

When you say that you don't get the notices often, you mean that they are shown on screen, to the user, but not everytime there is an error?

tabletguy commented 9 years ago

Thanks for mentioning the "media/ConfigAndLog" directory. I didn't even know about that, and there's a LOT of large files in it.

Well, now that you mention it, I have seen a couple of really long strange errors on the front end, but I was specifically thinking of things in the Administrator windows for CiviCRM (Joomla 3.4.1 , CiviCRM 4.6.1) backend.

Looking at the current one and the previous one lists a couple of things, including the error message I have been seeing:

Apr 14 20:20:32 [info] Ignoring exception thrown by nullHandler: 10002, authentication failure [SMTP: Invalid response code received from SMTP server while sending email. This is often caused by a misconfiguration in Outbound Email settings. Please verify the settings at Administer CiviCRM >> Global Settings >> Outbound Email (SMTP). (code: 435, response: 4.7.8 Error: authentication failed: UGFzc3dvcmQ6)]

AND these next few lines:

Unfortunately, I can't attach a ZIP file with the errors.

Here's a link to download the two log files from my personal Dropbox account:

https://www.dropbox.com/s/b4plpn31v0euijp/CiviCRM_error_log.zip?dl=0

tabletguy commented 9 years ago

Here's a zip with several images of my mailing settings: https://www.dropbox.com/s/9gk4ifitl71xoop/CiviCRM_MailingSettings.zip?dl=0