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mmiron-HC / WST-RSAMS

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Login: page crashes in Android when Talkback is on after error is triggered #38

Open mmiron-HC opened 3 years ago

mmiron-HC commented 3 years ago

URL: https://hcdev.openplus.ca/en/user/login User Agent: Android OnePlus 9/Talkback Language: English

Issue Description: Chrome crashes after error is triggered on Android with Talkback on. Steps to reproduce: with talkback on, navigate to the Submit button leaving the form blank. activate the submit button Error is announced to user and focus is on the Username input field. Autocomplete menu opens (previously used usernames) and then when I swipe Chrome crashes. see video Android_Crash.zip

Expected results: Chrome shouldn't crash.

davidgotlieb commented 2 years ago

@mmiron-HC Can we try this on the live login page (https://rsams.prod.cloud.openplus.ca/en/user/login) to see if it actually happens in production? Unfortunately I don't seem to have talk back installed on my phone so I can't verify myself. If it is happening, that's a bug and we will ask OP to fix, but need to confirm in the actual prod environment first.

mmiron-HC commented 2 years ago

@davidgotlieb I've confirmed that this occurs in PROD. See attached video

https://user-images.githubusercontent.com/65728700/162758280-ef421d6f-a155-4185-a987-947c21ac1328.mp4

.

davidgotlieb commented 2 years ago

OK, thanks @mmiron-HC I'll report it as a bug.

davidgotlieb commented 2 years ago

Hi @mmiron-HC

OpenPlus hasn't been able to replicate the error, it's working fine for them using talkback on android. They ran it multiple times and were always successful. Could it be an issue with the devices you are using or something with the OS version? It doesn't seem to be an issue with the site.

This test was run on a Samsung A03s using Android v11

https://user-images.githubusercontent.com/53194802/163008677-122234af-47e6-4739-a589-7da8e664dd10.mp4

hydegeoff commented 2 years ago

@davidgotlieb, I have been able to reproduce the issue on Samsung S10e on Andriod v12 TalkBack v. 13.1.02.0 chrome browser v100.0.4

I have only been able reproduce this issue when the focus is on the Username field, in edit status and when both the autocomplete menu and keyboard is active, and the user must swipe to right (which is the most common action performed the a user.

Here are updated steps to reproduce:

  1. Go to login page of the DEV or PROD environment
  2. Turn on TalkBack
  3. Navigate to Username field, if not already active
  4. Double tap on the field to go into edit mode, (Both autocomplete menu and the on-screen keyboard should appear)
  5. Swipe to right to go to the next body of text or field. Problem occurs here: the browser window closes for no apparent reason without warning and no error messages appear.
davidgotlieb commented 2 years ago

Could we get a severity rating for this one @mmiron-HC ? They're going to try to replicate it again with @hydegeoff's latest but if they can't I'm not sure what the next steps are to address this one. We're burning through a lot of our support time just trying to replicate this one issue, which is a pretty fringe use case.

mmiron-HC commented 2 years ago

@davidgotlieb we do not add severity on functionality/usability issues. We only add severity to WCAG issues.

echouin commented 3 months ago

I believe that is resolved. As mentioned previously, the CMS is unsupported on Mobile devices.