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1 year ago Growing employee-centricity As the talent war continues and employees quit at record rates, Accenture estimates that 81% of HR leaders are rolling out or piloting various technologies designed to attract younger employees and improve the employee experience7 . Why? Because there is a glaring difference in employee satisfaction when comparing those “satisfied” with work technology versus those that are not. According to a recent survey, employees who are satisfied with work technology are 2X more likely to be “generally happy with their work” and 30% less likely to feel “burned out”8 . These benefits are especially pronounced with younger employees who have grown up in the digital age, more readily adopt technology, and are the key prize in the war for talent. Meanwhile, a separate battle for productivity is raging, one that is increasingly focused on the productivity of frontline workers (those who work in branch offices, for example) who represent 43%9 of the U.S. financial services employee base. Why? Frontline workers have highly varied needs, still manage offline/paper-based processes, can’t work remotely, and thus, have not benefited (relative to knowledge workers) from the huge advances in remote work and collaboration technology over the past few years. FSPs that recognize this gap are equipping frontline workers with the technology and training required to boost productivity, improve job satisfaction, and deliver additional services to customers via more fulfilling interactions. Financial services technology decision-makers we surveyed acknowledged both of these fronts, ranking employee productivity (#2) and employee satisfaction (#5) among their top 10 technology priorities over the next 1-2 years10 . of HR leaders are rolling out or piloting various technologies designed to attract younger employees and improve the employee experience7 81% more likely to be “generally happy with their work” and 30% less likely to feel “burned out”8 2x Trends deep dive & how mobility could be used more effectively Back to contents
The state of mobility in financial services Back to contents Meet evolving customer expectations with Android Enterprise Create the seamless and personalized next-gen experiences your customers expect with ● Developer tools and the vast Android developer community to build custom business solutions. ● Secure technology integrations from industry- leading providers. ● Google’s industry-leading AI and analytics capabilities to deliver on the promise of your vast amounts of customer and institutional data to drive “shoulder-to-shoulder” interactions. Android Enterprise delivers on employee-centricity Help employees get more out of their devices with ● Work Profile data separation on a single device that helps keep work apps and data secure and personal apps and data private. ● Digital wellbeing tools like Focus Mode to help employees tune out distractions while Turn Off Work Mode makes it easy to disconnect from work when they’re done. ● Real-time insights and AI-assisted decision-making when they are on the go, with fewer devices making them more productive between clients, in the office, and at home. Stay secure and meet evolving regulations with Android Enterprise Keep your devices and data safe and help you manage regulatory complexity Find peace of mind with proactive, built-in, proven security that leverages Google’s powerful AI to help keep your devices and data safe with ● Multi-layered security, including verified boot, device encryption, and a trusted execution environment (TEE) that has been tested and certified at scale. ● Intelligent, proactive threat detection powered by Google Play Protect that’s always on and scanning for harmful apps, analyzing apps via the cloud, and using machine learning for protection that gets smarter every day. ● An open and transparent operating system that strengthens security through scrutiny, collaboration, and constant testing. Android Enterprise delivers on employee-centricity Deploy devices with ease and wield granular admin controls to stay regulatory compliant with ● Comprehensive set of Android Enterprise Management APIs to manage every use case from locked down to open use (BYOD, COPE, business only, and dedicated device). ● Secure central app management and distribution via Google Managed Play making it easy to deploy and manage any app- whether it’s custom or publicly available. ● Zero-touch enrollment to configure and deploy devices instantly across your distributed workforce; no manual intervention needed to set-up – users just open the box and start using the device with management, apps and configurations all set. The state of mobility in financial services Back to contents Apply the latest technology with Android Enterprise’s innovative form factors Modernize your brand, create new experiences, and discover flexibility with: Find peace of mind with proactive, built-in, proven security that leverages Google’s powerful AI to help keep your devices and data safe with ● Diverse hardware (from premium smartphones, foldables and tablets to customized hardware) to ensure the needs of all employees (retail branch employees to investment bankers) are met. ● Critical business solutions offered by Android’s large and diverse partner ecosystem to help employees get the most out of their devices. ● Augmented reality, virtual reality, Google Assistant, Dialogflow, and more through Google Cloud’s artificial intelligence portfolio. The state of mobility in financial services Back to contents Companies must act now to maximize their mobility programs to counter changing industry dynamics. Here are the five steps to incorporate Android Enterprise into your mobility strategy: 01 Evaluate your current mobility strategy and identify gaps in current deployments Are you creating diversity in your tech stack to mitigate risk and foster future innovation? Are there device types like tablets, foldables, and kiosks that will improve the customer and employee experience? What are the pain points identified by customers and employees related to mobility? What are my competitors deploying? 02 Contact an Android validated EMM provider to set up an initial pilot program with Android Enterprise What EMM partner will be the best fit for you? Is this a new partner? Or is it one that is also managing my non-Android devices? Next steps 1 2 3 4 5 6
Back to contents 03 Determine the combination of device deployment modes (COPE, BYOD, single-use, etc.) What combination of device modes will work best for your business? Do devices need to be locked down for regulatory compliance? Will employees be allowed to use their own devices? What about frontline workers? What deployment modes will serve them best? 04 Expand your Android deployments beyond the pilot program Will this be a tiered rollout? Will you deploy a single use case first? How many devices will you need? 05 Evaluate and iterate How often will you need to replace devices? What new form factors should you be aware of? Where can you identify more opportunities to expand with Android Enterprise Rizq Pay
What this trend means for you Employee loyalty is increasingly hard to come by. To reduce attrition, you must invest in technology targeted at increasing employee satisfaction and productivity. Well-deployed work technology can modernize your brand and help you both recruit and retain employees, especially those that are younger and more reliant on technology in their day-to-day lives.
Customize devices for unique employee needs and preferences Mobile devices have solved some of the employee woes caused by analog, paper-based, or otherwise inefficient processes. However, to maximize their value, management controls that allow you to customize mobile devices (including hardware and software) to employee’s specific needs are critical. Eliminate the need to have a work and personal device To maximize employee productivity and engagement, FSPs must provide devices that can seamlessly segregate personal and work applications and data all in one device. Deploy devices and custom applications to reskilled employees to help them “do more” Day-to-day job satisfaction is critical to recruiting and retaining employees. Empowered by customized mobile devices that allow for multi-tasking and the use of company- specific applications, reskilled employees can eliminate mundane work and free-up capacity for more fulfilling and productive activities that increase job satisfaction. How to adapt your mobile strategy Trends deep dive & how mobility could be used more effectively Back to contents
Technology investments focused on frontline worker productivity will carry a higher ROI (relative to knowledge workers) in the near term. https://docs.github.com/articles/github-community-guidelines