As a user of the Ticket Management System, I want to be able to create, view, edit, and manage customer inquiry tickets with detailed information, so that I can effectively track and respond to customer inquiries and maintain a comprehensive record of customer interactions.
This epic includes:
Ticket Data Model:
Implement a ticket schema with fields for Part/Title/Reason for Inquiry, Person Making Inquiry, Year, Make, Model, Sub Model, Engine, Assigned Notes, Author, and Timestamp.
Ensure Author and Timestamp are automatically injected when a ticket is created or modified.
Allow for optional fields that can be collected and added later.
Ticket CRUD Operations:
Develop functionality to view all tickets in a list.
Create a feature to add new tickets with all relevant fields.
Implement the ability to edit existing ticket information.
Add a feature to remove tickets from the system.
Create a detailed view for individual ticket information.
Backend Development:
Design and implement a ticket schema/model.
Develop server-side logic for storing, editing, removing, and retrieving ticket data.
Frontend Development:
Create responsive UI components based on provided designs for ticket management.
Establish and implement connections between frontend and backend services for ticket operations.
UI/UX Design:
Create mockups for all ticket-related views:
All Tickets List
New Ticket Form
Edit Ticket Form
Ticket Removal Confirmation
Individual Ticket View
Data Relationships:
Implement a relational structure between tickets and customers, if applicable.
Automated Data Injection:
Develop functionality to automatically inject Author and Timestamp information when tickets are created or modified.
Testing and Quality Assurance:
Develop and execute test cases for all ticket management functionalities.
Ensure data integrity and system performance with various ticket volumes.
This epic encompasses the full scope of building a comprehensive ticket management system, from data modeling to user interface design, ensuring an efficient solution for managing customer inquiries and maintaining detailed records of customer interactions.
Epic: Ticket Management System
As a user of the Ticket Management System, I want to be able to create, view, edit, and manage customer inquiry tickets with detailed information, so that I can effectively track and respond to customer inquiries and maintain a comprehensive record of customer interactions.
This epic includes:
Ticket Data Model:
Ticket CRUD Operations:
Backend Development:
Frontend Development:
UI/UX Design:
Data Relationships:
Automated Data Injection:
Testing and Quality Assurance:
This epic encompasses the full scope of building a comprehensive ticket management system, from data modeling to user interface design, ensuring an efficient solution for managing customer inquiries and maintaining detailed records of customer interactions.