As a customer service representative, I want a system that relates customers to their assigned tickets, so that I can efficiently manage and track customer issues and support requests.
Acceptance Criteria:
Customer-Ticket Association:
Each ticket in the system is associated with a specific customer.
A customer can have multiple tickets assigned to them.
Data Model:
Update the customer data model to include a reference to their tickets.
Update the ticket data model to include a reference to the associated customer.
Creating Tickets:
When creating a new ticket, I can easily associate it with an existing customer.
If a customer doesn't exist in the system, I can create a new customer record during ticket creation.
Viewing Customer Information:
When viewing a customer's profile, I can see a list of all tickets associated with that customer.
The list of tickets includes key information such as ticket ID, status, and creation date.
Viewing Ticket Information:
When viewing a ticket, I can see the associated customer's basic information.
I can easily navigate from a ticket to the full customer profile.
Searching and Filtering:
I can search for tickets by customer name or ID.
I can filter customers based on their ticket history (e.g., customers with open tickets, customers with no tickets).
Reporting:
The system can generate reports showing the number of tickets per customer over a given time period.
Technical Notes:
Implement appropriate database indexing for efficient querying of the customer-ticket relationship.
Ensure that deleting a customer record handles associated tickets appropriately (e.g., reassignment or deletion).
Consider implementing a cascade delete for tickets when a customer is deleted, if appropriate for the business logic.
Definition of Done:
[ ] The customer-ticket relationship is fully implemented in the data model.
[ ] All CRUD operations for customers and tickets maintain the integrity of the relationship.
[ ] The user interface accurately reflects the customer-ticket associations.
[ ] Searching, filtering, and reporting functions work correctly with the relational data.
[ ] Performance testing shows efficient querying of related data.
[ ] The implementation is covered by unit and integration tests.
[ ] Documentation is updated to reflect the new data relationship.
Implement Customer-Ticket Relationship
As a customer service representative, I want a system that relates customers to their assigned tickets, so that I can efficiently manage and track customer issues and support requests.
Acceptance Criteria:
Customer-Ticket Association:
Data Model:
Creating Tickets:
Viewing Customer Information:
Viewing Ticket Information:
Searching and Filtering:
Reporting:
Technical Notes:
Definition of Done: