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mobfox / MobFox-iOS-SDK

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AdMob Mediation Banner Adverts #60

Open iWareDesigns opened 6 years ago

iWareDesigns commented 6 years ago

Hi,

We are using the latest AdMob SDK for iOS (Version 7.26.0) and the MobFox SDK 3.2.0, and are experiencing problems with 320 x 50 banner adverts.

  1. They do not seem to be rendering correctly, see screen shots below.
  2. In both cases below they cannot be activated by tapping on them.

Here is a screen shot of a 320 x 50 MobFox banner mediated through AdMob Mediation.

img_0027

Here is a screen shot of a 728 x 90 banner (We changed the Ad Size in the Adapter just to see if it worked).

img_0028

This is on an iOS 11 iPad Air 2 device.

Regards,

Gavin iWare Designs Ltd.

nabriski commented 6 years ago

Hi,

We'll investigate this issue and get back to you by Sunday. Can you please also provide us with a Charles Proxy log to trace the actual ad request?

Thanks

iWareDesigns commented 6 years ago

Hi,

Hopefully I have done this right, but here is a Charles Proxy session.

MyBowling3D_CharlesProxySession.chls.zip

While testing we have noticed adverts coming through MobFox which are displayed correctly.

Regards,

Gavin iWare Designs Ltd.

shahafss commented 6 years ago

Hi Gavin, You've exported the Charles session properly but in order for the request params to be visible you need to enable SSL proxying. Here's quick explanation on how it is done:

Now you should be able to see the full request URL and response.

Here's a link to Charles docs about SSL proxying: https://www.charlesproxy.com/documentation/proxying/ssl-proxying/

Please enable SSL proxying and send us the session again.

Thank you, -Shahaf

iWareDesigns commented 6 years ago

Hi Shahaf,

Wow, that was fun, but I think I may have succeeded. I have also uploaded a screen shot of the advert the request displayed.

MyBowling3D.chls.zip

img_0030

Regards,

Gavin iWare Designs Ltd.

shahafss commented 6 years ago

Hi Gavin, Looks like the request was sent for banner but the response was interstitial. Therefore we believe this is a demand issue. We have blocked the demand for you. let us know if you notice any changes.

Best, -Shahaf

iWareDesigns commented 6 years ago

Hi Shahaf,

I have just run our App and have already seen two incorrect adverts. One totally black and one partially drawn similar to the screen shots posted earlier.

Regards,

Gavin iWare Designs Ltd.

shahafss commented 6 years ago

Hi Gavin, You should know that we are having permanent efforts to keep our UI as clean as we can from AQ issues, including using third party platform such GeoEdge, developing and using our in-house tools to prevent problematic ads and adding smart features to our SDK integrated publishers. In these cases, when an ad is being able to go through all of our protective layers and eventually interrupt our publisher’s end users – we have one option and it is to block the specific creative, as we did yesterday, or to block the entire DSP.

So to be sure that this is the same DSP who keeps delivering you bad quality ads we will need you to send us 3 more Charles logs of different problematic ads.

Thank you for your understanding. -Shahaf