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modmail-dev / Modmail

A Discord bot that functions as a shared inbox between staff and members, similar to Reddit's Modmail.
https://docs.modmail.dev
GNU Affero General Public License v3.0
1.58k stars 4.59k forks source link

Web dashboard for better thread management and tracking #3157

Open FacuuA opened 2 years ago

FacuuA commented 2 years ago

Is your feature request related to a problem? Please elaborate.

Yes. We're an esports and crypto platform, where gamers play for prizes. We have several departments, so thread organization with current Modmail system is really poor.

Describe the solution you'd like

We'd like to have a web dashboard where we can manage and track threads

Does your solution involve any of the following?

Describe alternatives you've considered

Maybe an exclusive channel where threads can be managed through reactions, commands, etc.

Who will this benefit?

It would benefit staff on having better organization, and therefore, users would be greatly bennefited, as they would get faster response times.

Additional Information

No response

Ast3risk-ops commented 1 year ago

Maybe integrate this into the logviewer?

khakers commented 1 year ago

I wrote a web app for modmail that supports some of this, you can find it at https://github.com/khakers/modmail-viewer