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modmail-dev / Modmail

A Discord bot that functions as a shared inbox between staff and members, similar to Reddit's Modmail.
https://docs.modmail.dev
GNU Affero General Public License v3.0
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Other roles cannot see messages #354

Closed ghost closed 5 years ago

ghost commented 5 years ago

In my Discord server I have multiple roles, such as Administrator and Moderator. While I have given those roles the ModMail roles I wanted, every time a new ModMail thread comes in, they cannot see it. The permissions of the created channel are: @everyone: Read Messages ✖️ I set permissions by myself, but when a new thread comes, they get reset of course. What should I do? Am I missing something from the configs? Thanks in advance.

robinmahieu commented 5 years ago

The threads are spawned in the same category. You are able to set overrides for the whole category. That way, they can see every channel in that category, without the need to manually override each new thread.

ghost commented 5 years ago

I didn't know how to set category either, but I sent a message to ModMail in the ModMail Discord and got my answers. Thank you for your time though!