UPS Pico HV3.0B+ , battery not charging, switching off power make the RPI dying.

EricPineau-56 commented 3 years ago

I received a few weeks ago my UPS-pico HV3.0B+HAT, assembled for rpi 3 model B+with a LIPO battery 1000mAh. I installed a few days ago, and I've the problem that the battery's not charging (cf status screenshot). The BAT led is always lighting, the CHGT led lights for a few seconds on startup, then turns definitively OFF. The status script tells me that bar level is 0.3v, so it seems the battery has a problem. Isthere anything to try before claiming for battery change ? There's something about battery protection during expedition in the documentation, but I must admit I don't understand it. Thanks Eric Pineau

PiModules commented 3 years ago

Hi,

Please provide more description on this, how and when it happens, what changes you done before, how old is batter etc. If you provide more info I will be able to support you.

Kind Regards

Ioannis/PiModules

On 21-Jan-21 10:08 PM, EricPineau-56 wrote:

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EricPineau-56 commented 3 years ago

IMG_20210121_205507 it happens from the first boot after installation, each time I unplug the powersource, either on the micro usb or on the ext power. I then check the registers and found that the battery type was 0x43, so I set it to 0x53. I also changed the battery timeout to 9min just to check. But no change. The OS was dowload from the OpenPlotter project, and I've followed the installation procedure in your documentation (v3.0 from 16/06/2018). I've installed the deamons and the RTC clock. The battery is brand new, coming from your online shop.

PiModules commented 3 years ago

Hi,

Please at the first step use our OS image where everything is installed properly, and then come back

It is rather not possible that UPS PIco is faulty because we are testing each device before shipping

Kind Regards

Ioannis/PiModules

On 21-Jan-21 10:30 PM, EricPineau-56 wrote:

IMG_20210121_205507 https://user-images.githubusercontent.com/77807012/105408093-d105c780-5c2e-11eb-9ba5-4244c3130658.jpg it happens from the first boot after installation, each time I unplug the powersource, either on the micro usb or on the ext power. I then check the registers and found that the battery type was 0x43, so I set it to 0x53. I also changed the battery timeout to 9min just to check. But no change. The OS was dowload from the OpenPlotter project, and I've followed the installation procedure in your documentation (v3.0 from 16/06/2018). I've installed the deamons and the RTC clock.

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EricPineau-56 commented 3 years ago

Hi, not knowing where your own distribution is located, I've installed the latest NOOB with the raspbian OS, then I've followed your documentation to install the ups. After that, I've followed the procedure to Reset the ups pico to factory default (UR+C), then the pico_status script told me ERROR on the line Battery version. I then set it to 0x53 (LIPO), the script now succeeds, but the battery voltage still at 0.3v. So I'm at the same point than a few days before. What do you suggest ? Regards Eric IMG_20210125_214607 IMG_20210125_214556

EricPineau-56 commented 3 years ago

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

PiModules commented 3 years ago

Hi,

OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup your own image as you need.

Kind Regards

Ioannis

On 26-Jan-21 9:56 AM, EricPineau-56 wrote:

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

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EricPineau-56 commented 3 years ago

Hi, OK but could you give me the link to download, I couldn't find it? Thanks

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Le 26 janv. 2021 à 09:11, à 09:11, Pi Master notifications@github.com a écrit:

Hi,

OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup

your own image as you need.

Kind Regards

Ioannis

On 26-Jan-21 9:56 AM, EricPineau-56 wrote:

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

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PiModules commented 3 years ago

Hi,

Please use this image from here,

https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view

User: pi

Password: 1

This is 16GB NOOBS Version 3.4 with activated serial port for user, activatd i2c, activated SSH, activated 1-wire, and installed MC, minicom, set the Hardware RTC (on PIco) using old version of interaction (via GPIO – as before) – release, ready to use

Please try this and if OK, then we will do together set up of your own

Warmest Regards

Ioannis

On 26-Jan-21 10:44 AM, EricPineau-56 wrote:

Hi, OK but could you give me the link to download, I couldn't find it? Thanks

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Le 26 janv. 2021 à 09:11, à 09:11, Pi Master notifications@github.com a écrit:

Hi,

OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup

your own image as you need.

Kind Regards

Ioannis

On 26-Jan-21 9:56 AM, EricPineau-56 wrote:

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

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EricPineau-56 commented 3 years ago

Hi Loannis I did all that this evening, but the situation is still the same. Tried to restore to factory default again, unsuccessfully. Should I have to upgrade the firmware, or anything else? Regards Eric

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Le 26 janv. 2021 à 09:47, à 09:47, Pi Master notifications@github.com a écrit:

Hi,

Please use this image from here,

https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view

User: pi

Password: 1

This is 16GB NOOBS Version 3.4 with activated serial port for user, activatd i2c, activated SSH, activated 1-wire, and installed MC, minicom, set the Hardware RTC (on PIco) using old version of interaction (via GPIO – as before) – release, ready to use

Please try this and if OK, then we will do together set up of your own

Warmest Regards

Ioannis

On 26-Jan-21 10:44 AM, EricPineau-56 wrote:

Hi, OK but could you give me the link to download, I couldn't find it? Thanks

⁣Envoyé par BlueMail

Le 26 janv. 2021 à 09:11, à 09:11, Pi Master notifications@github.com a écrit:

Hi,

OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup

your own image as you need.

Kind Regards

Ioannis

On 26-Jan-21 9:56 AM, EricPineau-56 wrote:

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

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PiModules commented 3 years ago

Hi,

Step by Step.

Lest specify in details you problem.

Please send me:

Detailed specification of your system (how you are powering it, what battery have you connected, what additional hardware is used etc)
Some short video with system LEDs
As much you think useful information

Then I will be able to help you, you must be doing something wrong, so we must fixed it based on received information.

BR Io

On 27-Jan-21 12:48 AM, EricPineau-56 wrote:

Hi Loannis I did all that this evening, but the situation is still the same. Tried to restore to factory default again, unsuccessfully. Should I have to upgrade the firmware, or anything else? Regards Eric

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Le 26 janv. 2021 à 09:47, à 09:47, Pi Master notifications@github.com a écrit:

Hi,

Please use this image from here,

https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view

User: pi

Password: 1

This is 16GB NOOBS Version 3.4 with activated serial port for user, activatd i2c, activated SSH, activated 1-wire, and installed MC, minicom, set the Hardware RTC (on PIco) using old version of interaction (via GPIO – as before) – release, ready to use

Please try this and if OK, then we will do together set up of your own

Warmest Regards

Ioannis

On 26-Jan-21 10:44 AM, EricPineau-56 wrote:

Hi, OK but could you give me the link to download, I couldn't find it? Thanks

⁣Envoyé par BlueMail

Le 26 janv. 2021 à 09:11, à 09:11, Pi Master notifications@github.com a écrit:

Hi,

OK. Please follow my last recommendation about image, just to be sure that system is working properly and then together with you I will setup

your own image as you need.

Kind Regards

Ioannis

On 26-Jan-21 9:56 AM, EricPineau-56 wrote:

A little precision: I've measured the voltage on the battery this morning with my voltmeter, and I measured 4.14V. So the battery is good.

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EricPineau-56 commented 3 years ago

https://user-images.githubusercontent.com/77807012/106060841-dfebee80-60f4-11eb-80c6-72b6f0ee53e3.mp4

here is the video, couldn't do better, cause of my very poor bandwidth. The system is powered by the micro USB connector, but I also tried powering it with an external 12v source connected to the ups directly, without change. The battery i sthe one you've send me a few weeks ago, a LIPO 1000mAh. As I told you in a previous message, I've tested it with my multimeter, the voltage was 4.14V. The "Magic" switch is now deconnected (to be sure there's no effect). The OS is the one downloaded using the link you gave me yesterday. The video starts on a cold boot. As you can see, when the system has finished the startup, the UPS Led blinks about 2 times/s, the BAT Led is lighting continuously. The CHG Led is lighting at the end of the video, but after a minute or 2, this Led goes OFF. The INF Led (name CHG on your documentation ?) is flashing (what does it mean ?) The pico status report is the same I transmited to you yesterday or the day before. No other hardware connected to the RPI nor to the ups. MAybe something could help : When I powered it for the fist time 2 weeks ago, the battery was connected, the UPS pico was pluged on the RPI, and the system installed was OpenPlotter V2. Each one mn after the boot, the system was rebooting. So I turned it off, unplugged the ups pico, and restarted the system to apply the installation procedure described in your documentation. Once done, I truned the RPI off again, plugged the pico in, and restarted the system. The "after 1mn auto reboot" didn't appeared again, but the ups pico didn't work.

EricPineau-56 commented 3 years ago

I have to say that 3 years ago I already installed a UPS Pico on a RPI3, and it worked perfectly since the beginning, and still does. I'm surprised by these difficulties.

PiModules commented 3 years ago

If something is wrong with PCB, I send you of course new one(s), and probably UPS PIco HV4.0B as we are waiting for the new production batch very soon. So, Please do not stress, we will do it working on any way. But lets try to make working your system first. Now is too late (and we are all closed in our home prisons), so I will check your messages tomorrow during the day and answer with probably more questions or solution.

BR Ioannis

On 28-Jan-21 12:43 AM, EricPineau-56 wrote:

I have to say that 3 years ago I already installed a UPS Pico on a RPI3, and it worked perfectly since the beginning, and still does. I'm surprised by these difficulties.

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EricPineau-56 commented 3 years ago

One more thing : when I try to reset the pico to fadctory default, it works , buut the battery type is then 0x43, that's weird because it doesn't match any battery type code described in your documentation ? And effectively, the pico status script output an error. I then set it to 0x53 with i2cset command<and the pico status script then works ok.

EricPineau-56 commented 3 years ago

No problem, I'm confident we'll find a solution, and don't feel obliged to answer so late, if I write at that time it's because it's my rest time. I will understand if you answer during office hours, I know too much how support is difficult and sometimes painful. :-) Good evening Eric

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Le 27 janv. 2021 à 23:47, à 23:47, Pi Master notifications@github.com a écrit:

If something is wrong with PCB, I send you of course new one(s), and probably UPS PIco HV4.0B as we are waiting for the new production batch

very soon. So, Please do not stress, we will do it working on any way.

But lets try to make working your system first. Now is too late (and we

are all closed in our home prisons), so I will check your messages tomorrow during the day and answer with probably more questions or solution.

BR Ioannis

On 28-Jan-21 12:43 AM, EricPineau-56 wrote:

I have to say that 3 years ago I already installed a UPS Pico on a RPI3, and it worked perfectly since the beginning, and still does. I'm surprised by these difficulties.

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EricPineau-56 commented 3 years ago

Hi Loannis, it's now 3 weeks since our last message, I'm ok to make eventually some new tests, but please tell me what. I'd appreciate to find a solution to that issue, and to be able to use my rpi. Thanks Eric

PiModules commented 3 years ago

Ohhh Sorry I apologize missed you as it was not in standard support email I will answer from my pc tomorrow morning Sorry again for my fault BR io

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On 15 Feb 2021, 21:31, at 21:31, EricPineau-56 notifications@github.com wrote:

Hi Loannis, it's now 3 weeks since our last message, I'm ok to make eventually some new tests, but please tell me what. I'd appreciate to find a solution to that issue, and to be able to use my rpi. Thanks Eric

-- You are receiving this because you commented. Reply to this email directly or view it on GitHub: https://github.com/modmypi/PiModules/issues/59#issuecomment-779412996

PiModules commented 3 years ago

Hi,

Apologize again for my late replying,

Can you please use a new battery 450 mAh that is included in the UPS PIco and confirm the behaviors

I'm trying t fix if it is battery matter or PCB or anything else

I m here fir you

BR Io

On 15-Feb-21 9:31 PM, EricPineau-56 wrote:

Hi Loannis, it's now 3 weeks since our last message, I'm ok to make eventually some new tests, but please tell me what. I'd appreciate to find a solution to that issue, and to be able to use my rpi. Thanks Eric

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EricPineau-56 commented 3 years ago

Hi, I only have the battery you send me a few months ago now with my order. Its ref is LP603048, 1000mAh 3.7V. I have no other battery. See the photo from 21 days ago above, and the comment I wrote about the voltage which appeared good when I measured it with my voltmeter.

²

Hi, Apologize again for my late replying, Can you please use a new battery 450 mAh that is included in the UPS PIco and confirm the behaviors I'm trying t fix if it is battery matter or PCB or anything else I m here fir you BR Io On 15-Feb-21 9:31 PM, EricPineau-56 wrote: Hi Loannis, it's now 3 weeks since our last message, I'm ok to make eventually some new tests, but please tell me what. I'd appreciate to find a solution to that issue, and to be able to use my rpi. Thanks Eric — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#59 (comment)>, or unsubscribe https://github.com/notifications/unsubscribe-auth/ACBH7BBK3HTQB3DINK5ZGETS7FZCXANCNFSM4WNOAVOA. -- Ioannis www.pimodules.com -- Pi Modules Legal Disclaimer The content of this email is confidential and solely intended for the indicated addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient be informed that disclosure, reproduction in any form, in part or whole, or circulation of the content of this email is prohibited and may be unlawful. In this case, please inform immediately the sender of the email.

PiModules commented 3 years ago

Hi,

OK. So battery is fine. please confirm that UPS LED is blinking as also how fast is blinking

Kindly awaiting for your answer

BR Io

On 16-Feb-21 4:10 PM, EricPineau-56 wrote:

Hi, I only have the battery you send me a few months ago now with my order. Its ref is LP603048, 1000mAh 3.7V. I have no other battery. See the photo from 21 days ago above, and the comment I wrote about the voltage which appeared good when I measured it with my voltmeter.

²

Hi, Apologize again for my late replying, Can you please use a new
battery 450 mAh that is included in the UPS PIco and confirm the
behaviors I'm trying t fix if it is battery matter or PCB or
anything else I m here fir you BR Io
On 15-Feb-21 9:31 PM, EricPineau-56 wrote: Hi Loannis, it's now 3
weeks since our last message, I'm ok to make eventually some new
tests, but please tell me what. I'd appreciate to find a solution
to that issue, and to be able to use my rpi. Thanks Eric — You are
receiving this because you commented. Reply to this email
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EricPineau-56 commented 3 years ago

Hi, an extract from my message 20 days ago : After a cold boot, when the system has finished the startup, the UPS Led blinks about 2 times/s, the BAT Led is lighting continuously. The CHG Led is lighting at the end of the video, but after a minute or 2, this Led goes OFF.

No other hardware connected to the RPI nor to the ups. MAybe something could help : When I powered it for the fist time 2 weeks ago, the battery was connected, the UPS pico was pluged on the RPI, and the system installed was OpenPlotter V2. Each one mn after the boot, the system was rebooting. So I turned it off, unplugged the ups pico, and restarted the system to apply the installation procedure described in your documentation. Once done, I turned the RPI off again, plugged the pico in, and restarted the system. The "after 1mn auto reboot" didn't appeared again, but the ups pico didn't work.

PiModules commented 3 years ago

Hi,

As far the USP LED is not blinking slow or fast the daemons are not working properly.

Is it possible run the system with SD image provided by me ?

Just to fix the reason,

Then we will go to your setup.

Please download it from here burn the SD and report the status, it is 16GB

https://drive.google.com/file/d/1wrRGv9n1vyp9NuTU9dg0GqzBKN1cyEz9/view

User:pi

Password:1

BR Io

On 16-Feb-21 4:48 PM, EricPineau-56 wrote:

Hi, an extract of my message from 20 days : After a cold boot, when the system has finished the startup, the UPS Led blinks about 2 times/s, the BAT Led is lighting continuously.

The CHG Led is lighting at the end of the video, but after a minute or 2, this Led goes OFF. The INF Led (name CHG on your documentation ?) is flashing (what does it mean ?)

No other hardware connected to the RPI nor to the ups. MAybe something could help : When I powered it for the fist time 2 weeks ago, the battery was connected, the UPS pico was pluged on the RPI, and the system installed was OpenPlotter V2. Each one mn after the boot, the system was rebooting. So I turned it off, unplugged the ups pico, and restarted the system to apply the installation procedure described in your documentation. Once done, I turned the RPI off again, plugged the pico in, and restarted the system. The "after 1mn auto reboot" didn't appeared again, but the ups pico didn't work.

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EricPineau-56 commented 3 years ago

The UPS Led blinks 2 times /s, this is not good ? Anyway, I've downloaded your image and loaded it on the SD card, 20 days ago, without any change or improvement. Just a remark: from my memory, I wasn't asked for a any login nor password.

PiModules commented 3 years ago

no good, sorry, but most possible is wrong setup

BR Io

On 16-Feb-21 5:02 PM, EricPineau-56 wrote:

The UPS Led blinks 2 times /s, this is not good ? Anyway, I've downloaded your image and loaded it on the SD card, 20 days ago, without any change or improvement. Just a remark: from my memory, I wasn't asked for a any login nor password.

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EricPineau-56 commented 3 years ago

so you're checking if the image is good ?

EricPineau-56 commented 3 years ago

what do you want me to do ?

PiModules commented 3 years ago

Hi,

Just burn the image I sent you to 16GB card (or 32) and run the UPS PIco

Raspberry

and report me the results about UPS LED (how and if it is blinking - no blink, fast or slow)

We are doing this in order to be sure that you made a proper installation of the daemons.

If this image will be not working properly (i do not believe it, but if), the the problem is in another point

However I mostly sure the problem is in the installation you made

Please check it and inform me

BR Io

On 17-Feb-21 1:07 PM, EricPineau-56 wrote:

what do you want me to do ?

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EricPineau-56 commented 3 years ago

ok, I'll do it this evening

PiModules commented 3 years ago

Keep your time,

BR Io

On 17-Feb-21 5:21 PM, EricPineau-56 wrote:

ok, I'll do it this evening

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EricPineau-56 commented 3 years ago

done, nothing new, still the same : UPS led blinking 2 times/s, but when I unplug the mico USB power supply from the rpi, it dies immediately, no safe shutdown. Joined a photo from the pico_status. IMG_20210217_222532

PiModules commented 3 years ago

how many units you have ?

On 18-Feb-21 12:54 AM, EricPineau-56 wrote:

done, nothing new, still the same : UPS led blinking 2 times/s, but when I unplug the mico USB power supply from the rpi, it dies immediately, no safe shutdown. Joined a photo from the pico_status. IMG_20210217_222532 https://user-images.githubusercontent.com/77807012/108278463-5d969d80-717b-11eb-9921-36f330ad8b12.jpg

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EricPineau-56 commented 3 years ago

Only one

⁣Envoyé par BlueMail

Le 17 févr. 2021 à 23:55, à 23:55, Pi Master notifications@github.com a écrit:

how many units you have ?

On 18-Feb-21 12:54 AM, EricPineau-56 wrote:

done, nothing new, still the same : UPS led blinking 2 times/s, but when I unplug the mico USB power supply from the rpi, it dies immediately, no safe shutdown. Joined a photo from the pico_status. IMG_20210217_222532

https://user-images.githubusercontent.com/77807012/108278463-5d969d80-717b-11eb-9921-36f330ad8b12.jpg

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PiModules commented 3 years ago

From production we received I have some spare units, so can send you end of next week, or you can wait and receive the UPS PIco HV4.0B that should be here in about 2 max 3 weeks

Probably something is not properly soldered ( the J2 connector), but is is useless to ask you to solder their pins

Each PCB is tested here with all critical functionalities (like this you motioned), however for testing we are using POGO pins that are attaching the PCB on the bottom, so if the J2 connector is not soldered properly it is not possible to recognize. Until now only few times it happens (2-3 times) in many thousand of PICO we sold.

As we ware expecting to have much earlier the new version for UPS PIco HV4.0B, but due to Covid-19 workers infection in the factory in Poland, we lost our time schedule. So, we are totally out of units. We received a lot of devices but all are sold out for industrial customers. However I have some spare from this production so can cover you with one device

I will be able to send it at the end of the testing process end of next week (more or less), or you can wait so we will have here many, many units if the UPS PIco HV4.0B and then can cover you

Decision is yours

Please advise with your details to support@pimodules.com

Of course I do not need the old device, I can help you to repair it, but I send you new one with our costs.

BR Io

Due to that we

On 18-Feb-21 1:02 AM, EricPineau-56 wrote:

Only one

⁣Envoyé par BlueMail

Le 17 févr. 2021 à 23:55, à 23:55, Pi Master notifications@github.com a écrit:

how many units you have ?

On 18-Feb-21 12:54 AM, EricPineau-56 wrote:

done, nothing new, still the same : UPS led blinking 2 times/s, but when I unplug the mico USB power supply from the rpi, it dies immediately, no safe shutdown. Joined a photo from the pico_status. IMG_20210217_222532

https://user-images.githubusercontent.com/77807012/108278463-5d969d80-717b-11eb-9921-36f330ad8b12.jpg

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EricPineau-56 commented 3 years ago

hi Loannis, it's now 1,5 month later, and still no news from you, getting a bit anxious to get my working UPS pico, since this affair lasts for a few monthes now... Could you send me the new one you promised me ? (notice I don't mind to get the v4) thanks Eric

PiModules commented 3 years ago

Hi,

Of course I will send you, with extra Super Capacitor 100F and FAN as promised. But due to Covid we have had a strong delay in manufacturing, as worker in the factory was infected many, many times. However PCBs already arrived and we are under very strong testing process as it is a new product + a very complicated product, there are 250 parts on this small PCB. So we are doing the testing of all PCBs, before start shipping. If you cannot wait, then I can cover you with the old version as we receive one production LOT of the old HV3.0B+, and have some are spare. We are here also under hard lock down, so testing is distributed between various places, so takes longer. I expect that I will be able to cover you in about 2-3 weeks from now.

It is up to you, please advise what you prefer, the old one or the new one with free add-ons.

Stay Healthy !!

My Warmest Regards

Ioannis

On 29-Mar-21 11:11 PM, EricPineau-56 wrote:

hi Loannis, it's now 1,5 month later, and still no news from you, getting a bit anxious to get my working UPS pico, since this affair lasts for a few monthes now... Could you send me the new one you promised me ? (notice I don't mind to get the v4) thanks Eric

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EricPineau-56 commented 3 years ago

Hi Loannis, thanks for your answer, an old version would be ok for me, still, it's what I baught ;-) Eric

PiModules commented 3 years ago

please reminded me what mode do you have (stack or Advanced)

as also send me your address to support@,

BR Io

On 29-Mar-21 11:30 PM, EricPineau-56 wrote:

Hi Loannis, thanks for your answer, an old version would be ok for me, still, it's what I baught ;-) Eric

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PiModules commented 3 years ago

I got it, but please delete this email, as there is not reason to publish your personal data over the public forum

BR Io

On 29-Mar-21 11:48 PM, EricPineau-56 wrote:

image https://user-images.githubusercontent.com/77807012/112898174-cfe69000-90e0-11eb-945c-83376d88892f.png

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EricPineau-56 commented 3 years ago

Hi loannis, still more than 1 month later, non news from you, neither any new UPS Pico received. Seems my patience's running out, I start feeling treated as an idiot. So now I ask you to send me a working UPS Pico next week. I've ordered my product in november, and you've been making me waiting since january, postponing the resolution of the problem 1 month after the other. As a professional engineer working in industry, I have to say it's not a way to be with customers. Waiting for a quick answer, and more waiting a functionning product.

PiModules commented 3 years ago

Hi,

We are working hard with received production of new UPS PIco HV4.0B, just due to volume of units and very extensive test we are slow. Much slower than expected. Also due very long lock down, we are working in a separate places, so takes much more time than expected

As I promised and of course keep my promise, to send you replacement with the new PIco + extra parts for free, not asking for return. Faulty units happen, rarely on our products but happen, on all companies. We accepted your claim and of course going to replace the unit with more expensive more advanced + extra parts.

But please understand that until mid next week we ware working under not normal conditions (remotely) in separate places, that causes delays. But this was the only solution to avoid Covid infection.

Please note that in Greece we have every day about 100 people dead due to corona (Greece is 10 millions) so situation is really not normal. Most of them are in Athens. So, we must work very carefully and avoid common working on the same places. Within this month we all will be vaccinated so this black story will be ended at all. We will work again in the same place.

Everything will be closed within this months, we are near to close everything and starting packaging and shipping also your replacement. I assume that in France is similar

Thank you for understanding and patience

Stay healthy !!

Kind Regards

Io

On 07-May-21 11:31 PM, EricPineau-56 wrote:

Hi loannis, still more than 1 month later, non news from you, neither any new UPS Pico received. Seems my patience's running out, I start feeling treated as an idiot. So now I ask you to send me a working UPS Pico next week. I've ordered my product in november, and you've been making me waiting since january, postponing the resolution of the problem 1 month after the other. As a professional engineer working in industry, I have to say it's not a way to be with customers. Waiting for a quick answer...

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