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mojira / arisa-kt

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Close AR tickets as Incomplete automatically #677

Open urielsalis opened 3 years ago

urielsalis commented 3 years ago

The Problem

Jay has to manually close AR tickets every 3 months, we could automate it with Arisa with a separate query :D

Possible Implementation

status = Resolved AND resolution = "Awaiting Response" AND updated <= -12w

Marcono1234 commented 3 years ago

Isn't this something we have discussed (multiple times) already internally? Though I am not sure if Jay is aware of these discussions. Resolving them as Incomplete does not seem to add much value (since Arisa will also now refuse reopening these issues if someone comments on them after a while), and resolving them as Incomplete prevents us from differentiating reports which where incomplete in the first place, and reports which were complete once, but which are missing a response. However (if I recall correctly), on the other hand it was also argued in favor for resolving as Incomplete that we don't have the time to go through the Awaiting Response issues anyways.