After creditmemo order goes to processing

mollie / Magento

Mollie Payments for Magento 1.x

https://www.mollie.com/

BSD 2-Clause "Simplified" License

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After creditmemo order goes to processing #134

Closed michael85a closed 5 years ago

michael85a commented 5 years ago

After credit memo is created in backend (based on invoice) we receive webhook and it runs Mollie_Mpm_Model_Client_Orders::processTransaction over here there is no handle of amountRefunded it is trying to handle amountCaptured and makes order processing again

Frank-Magmodules commented 5 years ago

Hi @michael85a ,

Thank you for your message, as i'm not able to reproduce this, please share more exact information? Let me know which Magento and Mollie version you are using and please provide the exact steps on how we can reproduce this issue.

Frank

michael85a commented 5 years ago

mollie 5.4 Magento ver. 1.9.3.2

Frank-Magmodules commented 5 years ago

Hi @michael85a ,

Strange but can you please provide the exact steps? We do need information on how to reproduce this. Otherwise please share your login details so we can take look with you through our contact form but we do need more information as ;

From which moment did this issue occur, after an update? Fresh installation?
Does this issue occur on the OrderAPI or PaymentAPI?

etc.etc. the more information, the better.

Frank

michael85a commented 5 years ago

process is following: open order > invoices (left menu) > click invoice > credit meme (right above) > 'refund' (orange right button below)\

payment method iDeal Method: Order API

after refund is created in mollie via event sales_order_creditmemo_save_after runs Mollie_Mpm_Model_Observer::salesOrderCreditmemoSaveAfter

we are receiving an webhook (checked in log file) webhook is processed by action Mollie_Mpm_ApiController:: webhookAction()

$this->mollieModel->processTransaction($orderId, 'webhook');

and in processTransaction the problem is

Frank-Magmodules commented 5 years ago

Hi @michael85a ,

Strange, i can't reproduce this issue in our environment, the orderstatus just keeps "Closed" after a full credit. Please share your login details so we can take look with you through our contact form.

Frank

michael85a commented 5 years ago

I asked client to confirm.

Before that i have following question: When webhooks are sended, after which actions ? Can you check your log files if there are some webhook sended after credit memo was created in magento?

Frank-Magmodules commented 5 years ago

Hi @michael85a , seems we've found something that could reflect on this. I will check this with our DEV team and let you know our founds asap.

Thank you for your patience here!

Frankk

Frank-Magmodules commented 5 years ago

Hi @michael85a , thanks again for detailed issue report. The issue has been resolved in the v5.5.0 release. We are closing this issue now but please feel free to reopen the issue if this still occurs.