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mollie / Magento

Mollie Payments for Magento 1.x
https://www.mollie.com/
BSD 2-Clause "Simplified" License
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Customers Not Redirected to Mollie After Checkout #243

Open robcodesign opened 2 weeks ago

robcodesign commented 2 weeks ago

I'm sorry to bring up such an old issue again. We are experiencing a problem where some customers are not being redirected to Mollie. We are using Idev_OneStepCheckout, and occasionally, customers are taken directly from the checkout page to the start page after pressing the order button. According to the access logs, the endpoint /mpm/api/payment/ is being called as with all other orders, but these customers then land directly on the start page. The order is created in magento but does not appear in the Mollie dashboard.

I have added additional logging, but I still cannot pinpoint where the error is occurring. This issue often involves Klarna as a payment method, but it is not exclusive to Klarna.

Frank-Magmodules commented 1 week ago

Hi there @robcodesign, it's hard to determine what's going wrong based on this information. However, I'm happy to take a look with you. Could you please contact us directly so we can investigate it together?