Mollie module stopped working

mollie / PrestaShop

iDEAL, Creditcard, Bancontact, SOFORT, Bank transfer, PayPal & paysafecard for Prestashop

http://www.mollie.com

BSD 2-Clause "Simplified" License

69 stars 44 forks source link

Mollie module stopped working #890

Closed Frankyet closed 8 months ago

Frankyet commented 8 months ago

When in the checkout Ideal or Bancontact from Mollie module is selected and hit the pay button there will be a mesages to the custumor, "Something went wrong while creating the payment. Please contact our customer service."

The status page form Mollie don't gave any issues https://status.mollie.com (9 and 10 march)

Environment

PrestaShop version: 8.1.2
Mollie module version: v6.0.5, tried also the 6.1.0 beta- same issue
PHP version: 8.1

Activated now at the moment the pay.nl payment module and that is working correctly.

someting wrong at Mollie?

justelis22 commented 8 months ago

Hi there @Frankyet,

We will check what could be the issue and get back to you as soon as possible.

Best regards, Invertus Support team.

justelis22 commented 8 months ago

Hi @Frankyet,

We were not able to recreate the issue in our demo environment, everything seems to be working fine. Can you share the back office and FTP credentials with us? Please send that to your email at support@invertus.eu.

Waiting for your information!

Best regards, Invertus Support team.

Frankyet commented 8 months ago

Hello justelis22

At the moment it is working again, sinds monday afternoon, so it should be a issue at Mollie it self.

I have lately random issues with Mollie, and I know it only if a customer is complaining that he is not able to pay via ideal or Banontact.

And if I test it it is working and at the costumer it is not working, I loose a lot of orders this way, I am switched over to Pay.nl and mine orders are rising.

Now I am planing to swich over to Buckaroo I am testing it.

Best regards,

Frankyet

justelis22 commented 8 months ago

Hi @Frankyet,

Thanks for clarifying, yes, most likely the issue was with the Mollie system itself and not PrestaShop in that case. Glad to hear that it is working now!

Are those issues that you are facing can be recreated? As we haven't received any similar complaints it is difficult to identify the root cause. We would love to keep you as our customer!

Best regards, Invertus Support team.