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mollie / PrestaShop

iDEAL, Creditcard, Bancontact, SOFORT, Bank transfer, PayPal & paysafecard for Prestashop
http://www.mollie.com
BSD 2-Clause "Simplified" License
69 stars 44 forks source link

Order payment mismatch due to the `ps_mollie_payments` ordering #994

Open mariuszsienkiewicz opened 1 week ago

mariuszsienkiewicz commented 1 week ago

Expected behavior

When the user changes the payment method, the method ultimately used for payment should take priority.

Actual behavior

The Mollie block at the bottom of the order page displays the most recently modified payment method for the order, rather than the payment method ultimately used to complete the order.

image

As you can see, the latest payment update appears as the first row in the results. This is the data used by the module to display the Mollie block on the BO order page. Unfortunately, this is not the payment method that was actually used to pay for the order; it’s the second one. This behavior causes issues in the BO, as you cannot process refunds or ship products using the Mollie block because the wrong payment method is being referenced.

This issue occurs across all our clients' shops. For orders where the block references the wrong payment, we have to manually update the created_at column to make the correct payment appear as the "newest" one. In the example order shown in the screenshot, we had to manually change the created_at date from 2024-11-07 12:28:27 to 2024-11-10 12:28:27. After making this adjustment, we were able to click the Ship All button.

Environment

justelis22 commented 1 week ago

Hi there,

We will check this issue and I will get back to you as soon as more details.

Thank you for your patience!

-- Best Regards, Invertus Support team.

justelis22 commented 5 days ago

Hi there @mariuszsienkiewicz,

Could you please provide more information about the circumstances of the order appearing in the back office when it is not paid or authorized and does not have an order ID?

When an order is created in the back office, the cart should disappear, and no new entries will be in this table.

Can you please let me know how the issue can be recreated? Does it happen for all of the orders or only specific ones?

Please attach some screenshots or a video recording of the error.

Thanks!

Best Regards, Invertus Support team.