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mollie / magento2

Mollie Payments for Magento 2
https://www.mollie.com
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Cancel an order when stuck on status Payment Review #537

Closed erwinschaap closed 2 years ago

erwinschaap commented 2 years ago

Describe the new feature

A clear and concise description of the new feature. Last friday there was an iDeal outage. At this moment there was an order created with iDeal but the order was not received by Mollie (due to the outage). So no order id could be found in Mollie. It would be nice to have the possibility to cancel an order when stuck on status Payment Review so all products go into stock again. Now it is not possible to do anything with the order in Magento.

Backend changes A clear and concise description of the new feature in the backend.

Frontend changes A clear and concise description of the new feature in the frontend. Add the cancel button to orders with status Payment Review

Additional context Add any other context or screenshots about the feature request here.

Frank-Magmodules commented 2 years ago

Hi @erwinschaap ,

We are happy to share that we've just released the new 2.13.0 version where we implement this "Feature request".
Thank you for opening this issue/ feature request and for the detailed issue report.

We are closing this issue now but please feel free to reopen the issue if this still occurs.

AmyAtMollie commented 2 years ago

@erwinschaap is there a way to automate these processes in the next release? Ex. If order is stuck in payment review status that these will automatically be cancelled instead of manually pressing the cancel button on these orders.

erwinschaap commented 2 years ago

Hello @Frank-Magmodules, We now have an order with the status Payment Review. But this order has no cancel button. We are in version 2.14 at this moment

Jeffrey-H commented 2 years ago

Same here.