Payment status stays on pending or canceled while the customer has paid.

[MageShop57]

Describe the bug Payment status stays on pending or canceled while the customer has paid.

Used versions

• Magento Version 2.4.5:
• Open source community version:
• Mollie version number 2.34.0:

I'm getting this issue when customer use the credit cart payment on our Magento 2 multi stores. If I click the button "Fetch Status", the payment status is updated.

[Frank-Magmodules]

Hi There @MageShop57 , can you please contact us directly about this issue? As it seems we are not able to reproduce this, we need to take a look with you on the configuration, logfiles, and setup.

[fjbender]

@MageShop57 Can you also check (e.g. in your Mollie Dashboard) whether you see any issues around webhook delivery for that particular payment?

[MageShop57]

Hi Florian, hope you are keeping well.

I've noticed that the payment issue is occurring when enabling cloudflare.

The mollie is working fine once disabling the cloudflare.

Can you please explain me how to sort it?

Kind regards

On Mon, 5 Feb 2024 at 20:01, Florian Bender @.***> wrote:

@MageShop57 https://github.com/MageShop57 Can you also check (e.g. in your Mollie Dashboard) whether you see any issues around webhook delivery for that particular payment?

— Reply to this email directly, view it on GitHub https://github.com/mollie/magento2/issues/740#issuecomment-1926834418, or unsubscribe https://github.com/notifications/unsubscribe-auth/AYV2RBM7RMQMSXMR7UYEASLYSDC2FAVCNFSM6AAAAABCZ6LN2CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMRWHAZTINBRHA . You are receiving this because you were mentioned.Message ID: @.***>

[fjbender]

This sounds like something that is better analyzed with our tech support team, as it's not a bug in the plugin - could you please contact them directly at info@mollie.com? Thanks!

[Frank-Magmodules]

[like] Frank Tiggelman reacted to your message:

---

From: Florian Bender @.> Sent: Tuesday, February 6, 2024 4:00:57 PM To: mollie/magento2 @.> Cc: Frank Tiggelman @.>; Comment @.> Subject: Re: [mollie/magento2] Payment status stays on pending or canceled while the customer has paid. (Issue #740)

This sounds like something that is better analyzed with our tech support team, as it's not a bug in the plugin - could you please contact them directly at @.**@.>? Thanks!

— Reply to this email directly, view it on GitHubhttps://github.com/mollie/magento2/issues/740#issuecomment-1930118940, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AF5MRCVYS5I5XWDHEOFNCGLYSJHTTAVCNFSM6AAAAABCZ6LN2CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSMZQGEYTQOJUGA. You are receiving this because you commented.Message ID: @.***>