The reminder to close an incident will happen exactly 24 hours after the incident was created which could be at a very unsociable hour. This change will ensure the reminder to close an incident only happens between 9am and 6pm.
I had to refresh my memory of how the notification handler is called - since it's every minute there won't be any missed notifications by excluding these hours.
The reminder to close an incident will happen exactly 24 hours after the incident was created which could be at a very unsociable hour. This change will ensure the reminder to close an incident only happens between 9am and 6pm.