MiniBLE hangs then 002 contact support, then unresponsive

[Mixer9]

Use one of the two templates below and delete the other. All issues not following this template will be directly closed.

8<------------------------ BUG REPORT -----------------------------------------

Expected behavior

Expect MiniBLE to work as designed, expected to use menus and select credential to input to MAC login screen

Actual behavior

After choosing login, then moving to a credential MiniBLE hangs and then gives 002 contact support error. After this it reboots then the wheel is unresponsive, you have to shutdown the MiniBLE and reboot , then it works as expected.

Step by step guide to reproduce the problem

Let your MAC lock with screensaver, then attempt to login after some hours of being locked. This is a rare occurance, about once a month.

Moolticute Version

0.52.0

Operating System

Mention if you are using either:

• MacOS Big Sur

Other operating systems are not supported.

Mooltipass Device

Mention if you are using either:

• The Mooltipass Mini BLE

Debug.txt

8<------------------------ END BUG REPORT -------------------------------------

[limpkin]

Hello! Thanks a lot for the bug report. Could you let us know which bundle version you're running? :)

[Mixer9]

I am running bundle version 4

Chris

On Tue, Nov 2, 2021 at 8:11 AM Mathieu @.***> wrote:

Hello! Thanks a lot for the bug report. Could you let us know which bundle version you're running? :)

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[limpkin]

@Mixer9 can you update to bundle v6 using https://www.themooltipass.com/beta_updates ?

sorry for the long delay... i didn't get github notifications :/

[Mixer9]

yes I updated to bundle v6, we will have to wait and see if it happens again. Chris

On Thu, Dec 9, 2021 at 3:32 AM Mathieu @.***> wrote:

@Mixer9 https://github.com/Mixer9 can you updated to bundle v6 using https://www.themooltipass.com/beta_updates ?

sorry for the long delay... i didn't get github notifications :/

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/mooltipass/minible/issues/308#issuecomment-989670814, or unsubscribe https://github.com/notifications/unsubscribe-auth/AIPGFP4B6SRZE3NPWSBLKZ3UQBZTZANCNFSM5HRAOHHQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

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[Retroman445]

Yes it happens with Bundle v6:

But it seems to be related to Bluetooth. I get 002 Contact Support when enabling bluetooth and trying to pair or when paired, just using it. (If I can get it to pair)

The messages appears every 5/10 seconds. Drains the battery very quickly... The messages disappear when disabling bluetooth. (In which case I get a 005 and a 009 in succesion and then a repeating 003 every 5 seconds)

I want to supply some more debugging info, but how can I supply that from the Mooltipass?

[limpkin]

And here I was happy with no reports of 002 on bundle v6 for 2 months.... :P Does bluetooth communication work well on this device? I want to make sure this isn't device related.

[Retroman445]

Never did particualry well with bluetooth, lots of disconnects from the start, waited for a new firmware, maybe it got resloved. But alas.

Had battery problems also, but have resolved them with repeating recondition sessions. Maybe the battery problems are a result from these disconnects and drain.

[limpkin]

Do you mean the device keeps disconnecting to your computer for no reason, while it is close to it?

[Retroman445]

Do you mean the device keeps disconnecting to your computer for no reason, while it is close to it?

Yes, very rapidly connecting and disconnecing and then connecting again. Sometimes I get a warning "Many Connections" But other times it won't connect at all.

Happy to be a testing party here, factory reset is no problem, I am not using it because of these problems.

[limpkin]

I'm guessing this behavior is only for this device and not your other one?

[Retroman445]

I wish I had two. ;-) I only have this one.

[limpkin]

Time to send you another one then... send me your address in private, with a quick video of the connection/disconnection issue?

[Retroman445]

Ok, I will anwser in the e-mail to you with the address. If I can get it to pair again I will post the video here on github.

[Retroman445]

https://user-images.githubusercontent.com/51086501/146358284-c1e7a24c-c56b-4707-9646-453b0c4ca29d.mp4

[Retroman445]

https://user-images.githubusercontent.com/51086501/146358744-c3569256-6107-445c-895b-8a94194755e5.mp4

Less rapid, but it fails at the end. The Mooltipass is located next to the laptop. Other devices connect without issue.

[limpkin]

yeah that really looks like a hardware-centric issue. I'll send you a new device.

[BGameiro2000]

Hi, I have the MiniBLE for about a week and it has worked great. Today I used Bluetooth for the first time and didn't disconnect it before it locked, a coupled of hours later and I got the "#002 contact support" message. It changed rapidly between showing the message, not showing anything or showing the menu unresponsive. A forced shutdown and disabling Bluetooth seem to have fix it for now.

I'll update in case it becomes something regular and not a one time thing.

Versions:

• Moolticute: v0.53.7
• OS: Arch Linux 5.15.11-arch2-1
• Aux MCU: 0.66
• Main MCU: 0.77
• Bundle version: 5

[limpkin]

Hello Bernardo,

Could you update to bundle v7 using themooltipass.com/beta_updates/ ? Bundle v6 fixes the #002 issue :)

Mathieu

[limpkin]

closing this issue as fixed by bundle v6 :)