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mooltipass / moolticute

Mooltipass crossplatform daemon/tools
GNU General Public License v3.0
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Can't start on Apple Silicon (Apple Silicon support status) #1186

Closed ai212983 closed 1 year ago

ai212983 commented 1 year ago

Expected behavior

Moolticute.app runs without problem on Apple Silicon chips

Actual behavior

Moolticute.app fails with

❯ open /Applications/Moolticute.app
The application cannot be opened for an unexpected reason, error=Error Domain=NSOSStatusErrorDomain Code=-10669 "(null)" UserInfo={_LSLine=4101, _LSFunction=_LSOpenStuffCallLocal}

Step by step guide to reproduce the problem

  1. Download .dmg from https://www.themooltipass.com/setup/
  2. Copy Moolticute.app to Applications folder.
  3. Run open /Applications/Moolticute.app

Moolticute Version

Not sure, can't start it

Operating System

MacOS Ventura 13.5.1, Apple Silicon M2 Max

Mooltipass Device

The Mooltipass Mini BLE

I know there's an open ticket for M1 support, but there are also comments implying Moolticute is working on M1 chips.

In case Apple Silicon is not supported, IMO it should be mentioned explicitly on Moolticute website and in the docs.

EDIT: It seems to work with Rosetta, but Rosetta is not installed/enabled on Mac OS by default. I still thinks it should be mentioned on the site and in the docs.

limpkin commented 1 year ago

You're right! I've updated our main website and documentation (section III A) to reflect that. feel free to close this issue if you find this acceptable.

ai212983 commented 1 year ago

I can't find mention of Rosetta nowhere near "Apple" or "MacOS" on the web site. "General" section for compatibility issues is not obvious.

I would expect mentioning Rosetta on /setup page flow, not buried somewhere deep in docs pdf.

ai212983 commented 1 year ago

Imagine someone (like me) downloading and installing Moolticute only to realize it doesn't work. Searching in the page for "MacOS". Nothing. For "Apple" - nothing. Trying to re-download from /setup - nothing on Setup page either. Searching for "compatibility" - nothing. Opening PDF, searching for "MacOS" - nothing again.

The only option is either read every bit of lengthy documentation PDF or to suggest the problem is with the chip, not OS (this is not trivial for most users) and search documentation for "Apple Silicon".

Not really easy way imo.

limpkin commented 1 year ago

It was in the FAQ section, I now made the dedicated section's title clearer and should show up on ctrl-f... can you confirm?

ai212983 commented 1 year ago

@limpkin Yes, it is way better now, I guess. Still missing in /setup flow (sigh) but can be found more easily.

Thank you for all the effort, closing this ticket now.

limpkin commented 1 year ago

I need to think about it a bit more how to make it obvious in the setup flow without disturbing the layout...