Device Displays "#011 Contact Support"

mooltipass / moolticute

Mooltipass crossplatform daemon/tools

GNU General Public License v3.0

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Device Displays "#011 Contact Support" #1198

Closed zmcfate closed 8 months ago

zmcfate commented 8 months ago

Expected behavior

No error messages for no clear reason.

Actual behavior

Device Displays "#011 Contact Support".

This is me, contacting support. Hi!

Step by step guide to reproduce the problem

Wait. Watch.

Moolticute Version

1.00.1

Operating System

Mention if you are using either:

MacOS (Ventura 13.6)

Mooltipass Device

The Mooltipass Mini BLE

zmcfate commented 8 months ago

Also, the battery will no longer hold a charge for any length of time. I can still use it as a USB device. Any ideas?

limpkin commented 8 months ago

Hello! Could you:

hard reboot the device by unplugging the USB cable, pressing the wheel for 30 seconds, plugging back the USB cable
update your device to bundle v13 using https://beta-updates.themooltipass.com/
switch your moolticute to the latest beta version on https://betas.themooltipass.com/
perform a battery reconditioning procedure with the "continue until..." option selected

zmcfate commented 8 months ago

Okay, I will try these things today, thanks.

zmcfate commented 8 months ago

Problem: as soon as I unplug the device from USB, it shuts down: the battery can't hold a charge. Can I reboot it if it's plugged into a power-only, non-data USB connection?

zmcfate commented 8 months ago

Sigh. I downloaded the update file update_2732_from_bundle_12_to_13_e0bc372e099bffbc25a82492f6ef4066.img, I'm told it cannot be opened, the image is corrupted. Sigh.

Tried downloading it again after restarting my browser, same deal.

zmcfate commented 8 months ago

Also, I'm not sure which file represents the latest beta of Moolticute at the URL provided. There's no .dmg or .img file, and I don't see anything that looks like a Mac OS installer file. Help?

limpkin commented 8 months ago

you shouldn't click on the img file, you should follow this guide: https://mooltipass.github.io/minible/updating_your_device
oh I didn't know you were on macOS... in that case, could you update to moolticute 1.02 on https://github.com/mooltipass/moolticute/releases/download/v1.02.0/Moolticute-v1.02.0.dmg ? you'll need to manually perform battery reconditioning procedures until you get an elapsed time of more than 1000 seconds...

zmcfate commented 8 months ago

Okay, I'll try that, then.

zmcfate commented 8 months ago

Okay, the Mooltipass BLE is upgraded to bundle 13, and Moolticute is upgraded to v1.02.0.

But I forgot the secret key combo to bring up the tab to recondition the battery....

zmcfate commented 8 months ago

NVM, found it. Reconditioning now. Also, v1.02.0 has the "Keep reconditioning..." checkbox, so I've checked that. I'll report back in "about five hours", thanks for the help so far.

zmcfate commented 8 months ago

Okay, apparently good news: the reconditioning completed, displaying a figure of "0.817 seconds" (?), but it seems to be holding a charge now.

limpkin commented 8 months ago

you should let it run until you get 2500+ seconds (in theory it's what the keep reconditioning tick box should do)

zmcfate commented 8 months ago

It didn't provide the modal dialog with the checkbox checked. I could run an additional single reconditioning pass now to see what I get, if you think that makes sense.

zmcfate commented 8 months ago

Battery had gone down to 10% overnight without having done much with the unit that would drain it, so I'm doing a single reconditioning cycle now to see what it reports. If it's under 2500 seconds, I'll rerun it.

zmcfate commented 8 months ago

Okay, I've run three reconditioning cycles.

Run 1: 438.33 seconds Run 2: 584.945 seconds Run 3: 3378.51 seconds

Hopefully it'll hold a charge for longer now.

limpkin commented 8 months ago

oh that's actually perfect!