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morpheus65535 / bazarr

Bazarr is a companion application to Sonarr and Radarr. It manages and downloads subtitles based on your requirements. You define your preferences by TV show or movie and Bazarr takes care of everything for you.
https://www.bazarr.media
GNU General Public License v3.0
2.88k stars 225 forks source link

Throttling Issue with ProviderError: Multiple Files to Unzip #2351

Closed Uriel1010 closed 9 months ago

Uriel1010 commented 10 months ago

I encountered a throttling issue while using Bazarr, specifically related to a ProviderError. The app indicates it is throttling "wizdom" for 10 minutes due to this error.

Error Message The exact error message displayed is:

Throttling wizdom for 10 minutes, until 24/01/08 13:50, because of: ProviderError. Exception info: "'More than one file to unzip' ~ wizdom.py@217"

it happend under to many shows and movies, while trying to download from wizdom provider (which is a hebrew subtitle provider)

JaiZed commented 10 months ago

This appears to be a provider issue. I tried downloading 5 different subtitles from this provider for one specific movie. I received exactly one subtitle in the zip file 3 of the times. The other 2 times, the provider returned 2 subtitles within the zip file. When I looked at the contents of the 2 files, one looked like Hebrew and the other was gibberish.

Subtitle File 1: 00:01:33,335 --> 00:01:35,921 ".הרכבת למונטוק תצא מרציף בי"

Subtitle File 2: 00:01:33,335 --> 00:01:35,921 ".äøëáú ìîåðèå÷ úöà îøöéó áé"

I'm guessing the second file does not have a UTF-8 encoding? I'm also guessing it is Windows-1255. How can we know which one to use?

morpheus65535 commented 10 months ago

@JaiZed we guess based on language here: https://github.com/morpheus65535/bazarr/blob/master/libs/subliminal_patch/subtitle.py#L185-L186

morpheus65535 commented 9 months ago

This one should be fixed in v1.4.1. Re-open if it isn't.