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morpheus65535 / bazarr

Bazarr is a companion application to Sonarr and Radarr. It manages and downloads subtitles based on your requirements. You define your preferences by TV show or movie and Bazarr takes care of everything for you.
https://www.bazarr.media
GNU General Public License v3.0
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Error while searching for subtitles only happening for a few episodes. #2763

Closed svstoichkov closed 2 hours ago

svstoichkov commented 2 hours ago

Describe the bug I have over 350 episodes and movies in my movie library. Bazarr fails to search for subtitles for 20 of them.

To Reproduce Steps to reproduce the behavior:

  1. Go to episode
  2. Click on the subtitle language
  3. Click on search
  4. It searches for half a second and immediately shows there are no subtitles found.

Expected behavior Subtitles should be found.

Software (please complete the following information):

Additional context

I ran ffprobe -v quiet -print_format json -show_format -show_streams -sexagesimal "media/TV Shows/Dune - Prophecy/Season 1/Dune - Prophecy - S01E01 - The Hidden Hand WEBDL-2160p.mp4" from within the docker container and it returns only an empty json {}

The same command works fine when I run it on my main Windows PC.

2024-11-18 11:28:19|DEBUG   |root                            |Bazarr version: 1.4.5|
2024-11-18 11:28:19|DEBUG   |root                            |Bazarr branch: master|
2024-11-18 11:28:19|DEBUG   |root                            |Operating system: Linux-6.1.0-17-amd64-x86_64-with|
2024-11-18 11:28:19|DEBUG   |root                            |Python version: 3.12.7|
2024-11-18 11:28:19|INFO    |socketio.server                 |emitting event "data" to all [/]|
2024-11-18 11:28:19|INFO    |engineio.server                 |Il40-lgIrI0zTQSmAAAE: Sending packet MESSAGE data 2["data",{"type":"settings","action":"update","payload":null}]|
2024-11-18 11:28:22|DEBUG   |urllib3.connectionpool          |Starting new HTTP connection (1): sonarr:8989|
2024-11-18 11:28:22|DEBUG   |urllib3.connectionpool          |Starting new HTTP connection (1): sonarr:8989|
2024-11-18 11:28:22|DEBUG   |urllib3.connectionpool          |http://sonarr:8989 "GET /api/v3/MediaCover/26/poster-500.jpg?apikey=(removed) HTTP/1.1" 200 28803|
2024-11-18 11:28:22|DEBUG   |urllib3.connectionpool          |http://sonarr:8989 "GET /api/v3/MediaCover/26/fanart.jpg?apikey=(removed) HTTP/1.1" 200 283786|
2024-11-18 11:28:24|DEBUG   |root                            |BAZARR updating pools: {'series_': SZAsyncProviderPool [4 providers (4 initialized; 0 discarded)], 'movie_': SZAsyncProviderPool [4 providers (4 initialized; 0 discarded)], 'series_1': SZAsyncProviderPool [4 providers (0 initialized; 0 discarded)], 'movie_1': SZAsyncProviderPool [4 providers (4 initialized; 0 discarded)]}|
2024-11-18 11:28:24|DEBUG   |root                            |BAZARR updating pool: series_1|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |Discarded providers: set() | New providers: {'subssabbz', 'subsunacs', 'opensubtitlescom', 'yavkanet'}|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |Updated discarded providers: set()|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |Removed providers: set()|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |No provider config updates|
2024-11-18 11:28:24|DEBUG   |root                            |BAZARR pools update elapsed time: 30.42ms|
2024-11-18 11:28:24|DEBUG   |root                            |BAZARR Searching subtitles for this file: /media/TV Shows/Dune - Prophecy/Season 1/Dune - Prophecy - S01E01 - The Hidden Hand WEBDL-2160p.mp4|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |No provider config updates|
2024-11-18 11:28:24|DEBUG   |subzero.video                   |Parsing video: Dune Prophecy S01E01 2160p MAX WEB DL DV HDR ENG LATINO DDP5 1 Atmos H265 MP4 BEN THE MEN.mp4, hints: {'title': 'Dune: Prophecy', 'type': 'episode'}|
2024-11-18 11:28:24|INFO    |subliminal_patch.core           |Determining basic video properties for 'Dune Prophecy S01E01 2160p MAX WEB DL DV HDR ENG LATINO DDP5 1 Atmos H265 MP4 BEN THE MEN.mp4' in '/media/TV Shows/Dune - Prophecy/Season 1'|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |GuessIt found: {
    "title": "Dune",
    "season": 1,
    "episode_title": "Dune Prophecy",
    "episode": 1,
    "screen_size": "2160p",
    "source": "Web",
    "other": "Dolby Vision",
    "language": "English",
    "audio_codec": "Dolby Digital Plus",
    "audio_channels": "5.1",
    "video_codec": "H.265",
    "container": "mp4",
    "release_group": "BEN THE MEN",
    "mimetype": "video/mp4",
    "type": "episode"
}|
2024-11-18 11:28:24|DEBUG   |subliminal_patch.core           |Size is 10578986853|
2024-11-18 11:28:24|ERROR   |root                            |BAZARR Error ([Errno 22] Invalid argument: '/media/TV Shows/Dune - Prophecy/Season 1/Dune - Prophecy - S01E01 - The Hidden Hand WEBDL-2160p.mp4') trying to get video information for this file: /media/TV Shows/Dune - Prophecy/Season 1/Dune - Prophecy - S01E01 - The Hidden Hand WEBDL-2160p.mp4|Traceback (most recent call last):  File "/app/bazarr/bin/bazarr/subtitles/utils.py", line 41, in get_video    video = parse_video(path, hints=hints, skip_hashing=skip_hashing, dry_run=used_scene_name, providers=providers,            ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^  File "/app/bazarr/bin/bazarr/../custom_libs/subzero/video.py", line 61, in parse_video    return scan_video(fn, hints=hints, dont_use_actual_file=dry_run, providers=providers,           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^  File "/app/bazarr/bin/bazarr/../custom_libs/subliminal_patch/core.py", line 876, in scan_video    video.hashes['opensubtitlescom'] = osub_hash = osub_hash or hash_opensubtitles(hash_path)                                                                ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^  File "/app/bazarr/bin/bazarr/../custom_libs/subliminal/utils.py", line 20, in hash_opensubtitles    with open(video_path, 'rb') as f:         ^^^^^^^^^^^^^^^^^^^^^^OSError: [Errno 22] Invalid argument: '/media/TV Shows/Dune - Prophecy/Season 1/Dune - Prophecy - S01E01 - The Hidden Hand WEBDL-2160p.mp4'|
2024-11-18 11:28:24|DEBUG   |root                            |BAZARR Ended searching Subtitles for file: /media/TV Shows/Dune - Prophecy/Season 1/Dune - Prophecy - S01E01 - The Hidden Hand WEBDL-2160p.mp4|
2024-11-18 11:28:24|INFO    |socketio.server                 |emitting event "data" to all [/]|
2024-11-18 11:28:24|INFO    |engineio.server                 |Il40-lgIrI0zTQSmAAAE: Sending packet MESSAGE data 2["data",{"type":"episode","action":"update","payload":964}]|
2024-11-18 11:28:24|INFO    |socketio.server                 |emitting event "data" to all [/]|
2024-11-18 11:28:24|INFO    |engineio.server                 |Il40-lgIrI0zTQSmAAAE: Sending packet MESSAGE data 2["data",{"type":"message","action":"update","payload":"No BG subtitles found"}]|
morpheus65535 commented 2 hours ago

If ffprobe cannot get video properties, there's great chances that the file is corrupted. Bazarr has nothing to do with this. Next time you have a question, get by our Discord support channel. This is a bug reporting board.