Open ajaymerchia opened 7 months ago
Description of Use Case: Nudge agents to address tickets that are overdue pending their action.
System: Include a link to an existing authentication guide at https://developer.moveworks.com/creator-studio/resources, or create an authentication guide issue and link it here https://github.com/moveworks/developer-docs/issues/7
(Optional) Purple Chat Mockup: Draft a purple chat mockup of your use case here: https://developer.moveworks.com/creator-studio/purple-chat-builder
Add links and notes on any research you've already done for this use case
Moveworks Creator Studio - Events_ Agent Nudge.pdf Good starting point
Defer until after all the other guides are completed
Use Case Guide Request: ServiceNow Agent Nudge
Description of Use Case: Nudge agents to address tickets that are overdue pending their action.
System: Include a link to an existing authentication guide at https://developer.moveworks.com/creator-studio/resources, or create an authentication guide issue and link it here https://github.com/moveworks/developer-docs/issues/7
(Optional) Purple Chat Mockup: Draft a purple chat mockup of your use case here: https://developer.moveworks.com/creator-studio/purple-chat-builder
Research
Add links and notes on any research you've already done for this use case