Closed sswiderek-moveworks closed 9 months ago
Description of Use Case: Agent needs to be nudged for tickets that are in pending for a long time.
System: https://github.com/moveworks/developer-docs/issues/69
(Optional) Purple Chat Mockup: Draft a purple chat mockup of your use case here: https://developer.moveworks.com/creator-studio/purple-chat-builder
Add links and notes on any research you've already done for this use case
Use Case Guide Request: Agent Nudge from ServiceNow
Description of Use Case: Agent needs to be nudged for tickets that are in pending for a long time.
System: https://github.com/moveworks/developer-docs/issues/69
(Optional) Purple Chat Mockup: Draft a purple chat mockup of your use case here: https://developer.moveworks.com/creator-studio/purple-chat-builder
Research
Add links and notes on any research you've already done for this use case