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grafana password local 3000 problem #399

Open tonypowa opened 3 weeks ago

tonypowa commented 3 weeks ago

What happened?

I can't log in with any password to Grafana's local host 3000, not even with admin. What can I do?

What did you expect to happen?

a want to login

Did this work before?

i installed first time

How do we reproduce it?

1.many times

2.

3.

Is the bug inside a dashboard panel?

no

Environment (with versions)?

Grafana: local host

OS: Mac OS

Browser: safari

Grafana platform?

None

Datasource(s)?

No response

tonypowa commented 3 weeks ago

This issue is a test copy of an issue in another repo. Original issue: https://github.com/grafana/grafana/issues/#91056

moxious commented 3 weeks ago

Summary: User tonypowa is unable to log in to Grafana at local host 3000 with any password on a Mac OS using Safari, despite this being their first installation.

moxious commented 3 weeks ago

Elaboration:

Hi @tonypowa, thank you for reporting the issue you're experiencing with logging into Grafana. To better assist you, we need a bit more information. Could you please provide the following details?

  1. Have you checked Grafana's server logs for any error messages? If so, could you share relevant log entries around the time the login issue occurs?
  2. Is there any error message displayed in the browser when the login fails? A screenshot of the error message or the exact text would be very helpful.
  3. Can you describe the steps you took during Grafana installation? Did you use any specific installation guide or follow specific documentation?
  4. Have you altered any default configurations or settings related to authentication in Grafana before trying to log in?
  5. You mentioned you've tried many times, but can you confirm if you've attempted basic troubleshooting steps such as clearing your browser cache, using a different browser, or restarting the Grafana server?
  6. Moreover, have you attempted to use the default login credentials (admin/admin) if no custom credentials were set up during installation?

Providing these details will help us understand the scope of the problem and assist in resolving the issue effectively. Thank you!

moxious commented 3 weeks ago

Hi @tonypowa, it sounds like you're facing an issue related to the initial login to Grafana. A common step in this case is to reset the admin password. You can do this by following the official documentation using the Grafana CLI. If that doesn't resolve your issue, could you please provide more details on any error messages you're seeing? That would be helpful for further troubleshooting.

This seems to be a configuration issue rather than a specific project bug. However, if you believe there's a deeper issue, please let us know.