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Unable to connect to any website on TOR browser with VPN turned On #1552

Closed JKingZapata closed 3 years ago

JKingZapata commented 3 years ago

User reports that the TOR browser access gets blocked while VPN is on, but does work when using another browser (Firefox). The issue happens on different OS user has TOR and Mozilla VPN installed, and reports that this did not happen with previous VPN service he had.

Technical Information

Steps to Reproduce

  1. Subscribe to Mozilla VPN
  2. Download/install VPN
  3. Flip switch to connect to VPN
  4. Open TOR browser to surf the web as usual

Actual Results

  1. Mozilla VPN successfully connects
  2. TOR does not connect to any website

┆Issue is synchronized with this Jira Bug

data-sync-user commented 3 years ago

➤ Luminita Buruian commented:

Verified this on Mozilla VPN 2.6.0 (2.202109211652), while using MacOS Big Sur 11.6 and on Mozilla VPN 2.6.0 (2.202109211654), while using Windows 10.

The navigation on TOR browser is possible but only when Single-hop option is enabled.

Basti (Sebastian) Streich, when using Multi-hop option, the pages are not loading on TOR browser. Could you please take a look?

Thank you

data-sync-user commented 3 years ago

➤ Basti (Sebastian) Streich commented:

Hi! Could you tell me more about the multi hop case? I cant reproduce it on windows :c - What platform and can you give me steps to reproduce? 🙂

data-sync-user commented 3 years ago

➤ Luminita Buruian commented:

Hello Basti 🙂

Please see below the steps we performed to reproduce this:

Steps to reproduce:

  1. Enable multi-hop option;
  2. Open Tor browser and connect;
  3. Search for any webpage;
  4. Click on any returned result;
  5. Observe if the page is loading;

Reproduced this on MacOS Big Sur 11.6 and on Windows 10.

Please let me know if there is anything else you need.

Thank you.

data-sync-user commented 3 years ago

➤ Basti (Sebastian) Streich commented:

Hello! Thank you for the steps. Still i can’t reproduce it 😕

I am connected via multihop and https://check.torproject.org/ ( https://check.torproject.org/ ) reports all fine using the tor-browser. Can you maybe get the windows logs from the vpn client? 🙂

!image-20210923-142314.png|width=1495,height=1207!

data-sync-user commented 3 years ago

➤ Luminita Buruian commented:

Hello.

Pease see attached the logs from both Windows 10 and MacOS, together with a recording of the behavior.

I hope these help.

[^mozillavpn-2021-9-23-Win10.txt] [^mozillavpn-2021-9-23-MacOS.txt]

!Screen Recording 2021-09-23 at 18.06.33.mov|width=3584,height=2240!

Thank you.

data-sync-user commented 3 years ago

➤ Madalin Cotetiu commented:

Verified as fixed on Mozilla VPN 2.6.0 (2.202109280640), while using MacOS Big Sur 11.6 and on Mozilla VPN 2.6.0 (2.202109281203), while using Windows 10. The webpages are loading when Multi-hop is enabled. Closing this.

Thank you.