Open data-sync-user opened 1 year ago
➤ Andrea Marchesini commented:
I think this is now fixed. Can you please check it again? It was not showing the too-many-requests dialog.
➤ Bianca Hidecuti commented:
Andrea Marchesini, I am still able to reproduce it while using the latest 2.13 build - 2.13.0 (2.202301181836) / 2.14 build - 2.14.0 (2.202301182207), on iOS 16.2 → attaching logs.
Reopening this issue.
!original-158F092E-0067-4F89-9AFF-BC1AEC6969A3.mp4|width=444,height=960!
[^MozillaVPN-logs (1).txt]
➤ Andrea Marchesini commented:
This is a guardian issue. The request /api/v1/vpn/subscriptionDetails timeouts with error
Jeremy Swinarton do you have thoughts?
➤ Bianca Hidecuti commented:
This is still reproducing on the latest 2.14 builds, across platforms.
Reopening this issue.
!3293.mov|width=734,height=1310!
[^3292.txt]
➤ Andrea Marchesini commented:
[17.02.2023 08:38:33.327] (NetworkRequest) Error: Network error: Error transferring https://stage-vpn.guardian.nonprod.cloudops.mozgcp.net/api/v1/vpn/subscriptionDetails - server replied: Internal Server Error status code: 500 - body: {"code":500,"errno":null,"error":"Internal Server Error"}
This is a Guardian issue. Sarah Bird Jeremy Swinarton thoughts?
➤ Bianca Hidecuti commented:
Still reproducing with the 2.17 version.
Affected versions:
Tested Platforms:
Prerequisites:
Have Mozilla installed and opened;
Have a Fx account with an active subscription for Mozilla VPN;
Be signed in;
Have entered the wrong password for more than 5 times on Reauthentication screen or on the Delete account flow;
Steps to reproduce:
Expected result:
Actual result:
Notes:
After performing the above steps, “No internet connection” red banner is displayed every few seconds;
This was initially found in 2.11 version, as part of the following ticket: https://mozilla-hub.atlassian.net/browse/VPN-3092
See the attached video and logs;
┆Issue is synchronized with this Jira Bug ┆Reporter: Bianca Hidecuti