Contact support confirmation received on secondary email

[data-sync-user]

Important details:

• Have a secondary email set;
• Make the secondary email, primary;
• Not reproducing without the primary-secondary switch;

Mozilla VPN affected versions:

• 2.12.0 (2.202212020939);

Platform tested:

• all;

Prerequisites:

• Have Mozilla VPN app installed and open;
• Have an Fx account with subscription for Mozilla VPN;
• Use an email that was previously set as secondary;

Steps to reproduce:

1. Log in with the account from prerequisites;
2. Go to Settings-Get Help-Contact support;
3. Submit a support ticket;
4. Observe the contact support confirmation email;

Expected results:

• Email used is the current primary-email;

Actual results:

• Email used is the former primary email;

┆Issue is synchronized with this Jira Bug ┆Reporter: Valentina Virlics

[data-sync-user]

➤ Santiago Andrigo commented:

I didn’t know you could have more than one address on your Mozilla account. Where is this set up?

[data-sync-user]

➤ Valentina Virlics commented:

Santiago Andrigo You can add a secondary email to your Fx account from settings ( https://accounts.stage.mozaws.net/settings ) page.

!image-20221215-131927.png|width=1517,height=694!

[data-sync-user]

➤ Santiago Andrigo commented:

🤯 Thanks!

[data-sync-user]

➤ Santiago Andrigo commented:

Sarah Bird This seems like something that likely falls on FxA, or whoever maintains SUMO, no?

[data-sync-user]

➤ Lesley Norton commented:

Valentina Virlics are you still able to reproduce this? Santiago Andrigo do you want to leave this open?

[data-sync-user]

➤ Valentina Virlics commented:

Lesley Norton Yes, I am.

If the user has 2 emails - a primary, b secondary - and makes the secondary->primary and back, while logging into the client with a and submitting a support request, the “We’ve received your Mozilla Support request“ email is received on the secondary “b” email.

[data-sync-user]

➤ Santiago Andrigo commented:

We can leave this open for a future bug fix sprint, if somebody wants to take it, but it’s strange corner case.