Open Bigmanda opened 1 month ago
[16.07.2024 16:50:49.668] (LocalSocketController) Debug: Cleanup logs [16.07.2024 16:50:54.669] (LocalSocketController) Error: Error occurred: 5 [16.07.2024 16:50:54.669] (ErrorHandler) Debug: Handling error ErrorHandler::ControllerError [16.07.2024 16:50:54.669] (ErrorHandler) Error: Alert: ErrorHandler::ControllerErrorAlert [16.07.2024 16:50:54.670] (Controller) Debug: Disconnected from state: Controller::StateOff [16.07.2024 16:50:54.670] (PingHelper) Debug: PingHelper deactivated [16.07.2024 16:50:54.670] (Rust) Info: Glean disabled: not submitting any pings. [16.07.2024 16:50:54.723] (AccessibleNotification) Debug: Background service error. [16.07.2024 16:50:55.170] (LocalSocketController) Debug: Connecting to: \.\pipe\mozillavpn [16.07.2024 16:50:55.170] (LocalSocketController) Error: Error occurred: 1 [16.07.2024 16:50:55.170] (LocalSocketController) Debug: Daemon connected [16.07.2024 16:50:55.170] (LocalSocketController) Debug: Check status [16.07.2024 16:50:55.671] (LocalSocketController) Error: Error occurred: 5 [16.07.2024 16:50:56.190] (LocalSocketController) Debug: Connecting to: \.\pipe\mozillavpn [16.07.2024 16:50:56.190] (LocalSocketController) Error: Error occurred: 1 [16.07.2024 16:50:56.191] (LocalSocketController) Debug: Daemon connected [16.07.2024 16:50:56.191] (LocalSocketController) Debug: Check status [16.07.2024 16:50:56.685] (LocalSocketController) Error: Error occurred: 5 [16.07.2024 16:50:56.803] (LogHandler) Debug: View log requested [16.07.2024 16:50:56.803] (LogHandler) Debug: View logs [16.07.2024 16:50:56.803] (LogHandler) Debug: Trying to save logs. [16.07.2024 16:50:56.803] (LogHandler) Warning: Logfile exists. Let's try a new filename [16.07.2024 16:50:56.803] (LogHandler) Debug: Filename found! 1 [16.07.2024 16:50:56.803] (LogHandler) Debug: Writing logs.
addons/addon/message_fpn_trial_subscription_expiring/state -> Installed
addons/addon/message_survey/state -> Installed
addons/addon/message_upgrade_to_annual_plan/state -> Installed
addons/addon/message_whats_new_v2.23/state -> Disabled
addons/message/message_whats_new_v2.23/state -> Dismissed
captivePortal/ipv4Addresses -> [34.107.221.82]
captivePortal/ipv6Addresses -> []
deviceKeyVersion -> 2.23.1
devices ->
No logs.
ABI -> x86_64-little_endian-llp64 Machine arch -> x86_64 OS -> windows OS Version -> 22631 APP Version -> 2.23.1 Build ID -> 2.202406271914
`
Describe the bug The VPN is unable to connect to any server and i get a "Background Service error" Despite my firewall green lighting it. I have uninstalled and reinstalled the service 6 times and have reset my network settings twice to no avail. the issues stem from wireguard being unable to create a tunnel but i am not an expert on this sort of thing. This has been going on for a day and i have been using this software for a year now. I am not sure how this started but it was very recent as i use it almost daily.
VPN version: 2.23.1 (2.202406271914)
Affected Platforms: Windows 11
Prerequisites: N/A
Steps to reproduce: Pressing the vpn on button and waiting for a variable amount of times, sometimes its a minute or 2 and sometimes its instant.
Expected result: VPN turns on and works as expected and advertised
Actual result: VPN never activates and will occasionally send a notification saying background service issues are at fault
Additional notes: Logs: Sending an excerpt as they are all the same just with diffrent timestamps
Screenshot of the wire guard tunnel in device manager failing to load the error it gives when inspecting properties is code 56