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mozilla-mobile / outreachy-UX-2020

INACTIVE - http://mzl.la/ghe-archive - A place to document UX contributions for the summer 2020 Outreachy program.
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Review Firefox Preview - Sabiha #50

Closed Sabihashaik closed 4 months ago

Sabihashaik commented 4 years ago

Name the three biggest issues

  1. Crowded Home Screen
  2. Positioning of Bookmarks Feature
  3. Positioning of Scan Tab Feature

Explain why it’s an issue

Before tackling each issue in detail, I will be presenting some sample user personas to explain where a particular type of user may face difficulty.

David Smith - A 40 year old retired worker who is interested to do a quick google search on some garden tools for his home.

Sarah Myers - A 20 year old college student pursuing a undergraduate in humanities who browses articles and reading during her daily bus commute.

James Brown - A 25 year old software developer living in an area with poor network connectivity (with proper connectivity only few hours a day) who enjoys learning about new technologies and improving his skill set online.

Screenshots and sketchnotes explaining the below are uploaded here

Issue 1 - Crowded Home Screen On first glance, the Home Screen has multiple dominating factors that digress the attention of the user. The presence of "Collections" section even when no collections have been created yet as well as the top bar with pre-bookmarked pages (Top Articles, Wikipedia, etc.) all direct the attention of the user.

Considering a senior aged user such as David Smith, he would need help to figure out how to do a simple search. Would he have to click the 3 vertical dots next to Open Tabs? Start a new collection or press one of the icons from the pre-bookmarked pages? These are all questions he would have to decide on.

The positioning of the search bar/open tab feature is not very intuitive for a senior aged user such as David Smith.

Issue 2- Positioning of Bookmarks For a user who is on the go and quickly reads and wants to save articles that they read such as Sarah Myers, the feature to add a bookmark to a page is not very intuitive.

The Star Icon does not clearly demonstrate that it would create a bookmark. Only when the user clicks it a text "Bookmark added" helped understand that a bookmark has been created.

Moreover, when Sarah Myers clicks the 3 vertical dots menu when active on a page, the menu has a lot of options that hint to similar functionalities such as:

  1. Add to top sites
  2. Add to Home screen After a bookmark is added, viewing the bookmarks requires multiple clicks and cannot be accessed directly from the home page of the app. Users would be confused about the difference between Collections and Bookmarks as they both hint to the same functionality as per the name.

Issue 3- Positioning of Scan Tab Feature The Scan Tab feature is very unique and is a quick way for users to open tabs from a QR code. James Brown has a lot of tech events in his community which share QR codes on a poster for easy links to attendees. However, with the current placement of the Scan Tab feature, James has to perform multiple clicks to access the scan tab feature. That is, clicking on the search bar and then clicking on the "Scan" option. Due to his unstable network connectivity, this would often affect his chances of opening a web page quickly and successfully.

Show us how you would improve it

Issue 1 - Crowded Home Screen

Issue 2 - Positioning of Bookmarks Feature

Issue 3- Positioning of Scan Tab Feature

How would you measure your designs effectiveness?

The most accurate way to measure the effectiveness would be to test it among the target personas that created. Multiple designs can be created and A/B testing can be performed.

topotropic commented 4 years ago

Thanks for your feedback! I really liked your annotated scribble, the user profiles and you have some solid feedback.

Sabihashaik commented 4 years ago

Thank you! 😄