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mozilla-services / services-engineering

Services engineering core repo - Used for issues/docs/etc that don't obviously belong in another repo.
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Sync errors are constantly received while using a user with large data volume #43

Closed vasilicatamas closed 4 years ago

vasilicatamas commented 4 years ago

Build: Stage

Affected platforms: Windows 10

Prerequisites: Set identity.fxaccounts.autoconfig.uri to https://accounts.stage.mozaws.net and services.sync.log.appender.file.logOnSuccess to true

Steps to reproduce:

  1. Login on 2 Firefox profiles using the following testing account large@sharklasers.com - sync ID 5752141
  2. On first profile spend some time to create some new browsing data.
  3. Perform a Sync Now on the first profile.
  4. Trigger a Sync Now on the second profile.

Expected results: All the new data created while browsing on the first profile is successfully synced on profile B without encountering any errors.

Actual Results: All the new data from the first profile is synced on the second profile but only error files are displayed in about:sync-log.

I am attaching a sync error file: syncerror.txt

syncerrors

jrconlin commented 4 years ago

Looks like the error in the attached text file is related to extension-storage:

1585141508810 Sync.Status DEBUG Status for engine extension-storage: error.engine.reason.unknown_fail 1585141508811 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial 1585141508811 Sync.ErrorHandler DEBUG extension-storage failed: Error: HTTP 401 Unauthorized: Missing Authorization Token (Please authenticate yourself to use this endpoint.)(resource://services-common/kinto-http-client.js:2771:5) JS Stack trace: ServerResponse@kinto-http-client.js:2771:5 processResponse@kinto-http-client.js:2925:13

I believe this is a known error and is related to the kinto issues.

On Wed, Mar 25, 2020 at 9:37 AM Vasilica Tamas notifications@github.com wrote:

Build: Stage

Affected platforms: Windows 10

Prerequisites: Set identity.fxaccounts.autoconfig.uri to https://accounts.stage.mozaws.net and services.sync.log.appender.file.logOnSuccess to true

Steps to reproduce:

  1. Login on 2 Firefox profiles using the following testing account large@sharklasers.com - sync ID 5752141
  2. On first profile spend some time to create some new browsing data.
  3. Perform a Sync Now on the first profile.
  4. Trigger a Sync Now on the second profile.

Expected results: All the new data created while browsing on the first profile is successfully synced on profile B without encountering any errors.

Actual Results: All the new data from the first profile is synced on the second profile but only error files are displayed in about:sync-log.

I am attaching a sync error file: syncerror.txt https://github.com/mozilla-services/services-engineering/files/4382164/syncerror.txt

[image: syncerrors] https://user-images.githubusercontent.com/18114210/77561428-59102900-6ec7-11ea-9b36-4d5fd0bdc956.gif

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glasserc commented 4 years ago

I don't think the storage.sync URL is provided by the autoconfig stuff. I think you may have to set webextensions.storage.sync.serverURL to https://webextensions-settings.stage.mozaws.net/v1.

vasilicatamas commented 4 years ago

I don't think the storage.sync URL is provided by the autoconfig stuff. I think you may have to set webextensions.storage.sync.serverURL to https://webextensions-settings.stage.mozaws.net/v1.

I confirm that after setting this pref the sync errors have disappeared.