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mozilla / Campus-Program

INACTIVE - http://mzl.la/ghe-archive - Rocking out the campus campaign!
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Triage the on-boarding process #361

Closed bacharakis closed 7 years ago

bacharakis commented 7 years ago

Sign up to start a club and go through the whole onboarding process (complete the training, submit a year plan).

Goal: To identify:

Then cross check with the already implemented e-mail templates and see if we need to update or create more.

by Friday 3/3/2017

psubhashish commented 7 years ago

Findings

  1. The landing page has a very powerful button called "START A CLUB". It opens the sign-up form for becoming a Captain and create a club, in the same tab. Because of the design many experienced Mozillians that should otherwise apply as RCs will click on that and register for a new club. Recommends to have two buttons in the landing page; a) APPLY TO START A CAMPUS CLUB in your college/university, and b) APPLY TO BECOME A REGIONAL COORDINATOR if you're an experienced Mozillian. Both the application forms should open in new pages and there should be an option to guide them to the Get Started page.
  2. A bunch of changes already suggested (see the same document for recommendations for Teachable) for improving the experience with the portal, Teachable and the forms
  3. Two automated emails are sent to those who apply to become a new CC. Need to be fixed
  4. CC year plan can capture more essential data like:
    • Prior knowledge of any open source tool can be asked in the year plan so that their understanding of certain tools/languages can be leveraged while advising on any activity. That mix and match part is missing at the moment.
    • Most student clubs struggle with a common hindrance -- sustaining the momentum and keeping people excited about the activities. They should be asked to detail about their plans in bullet points so that we can advise them on structuring the activities in a manner that the members feel encouraged.
    • Purpose of their participation: They can be asked to brainstorm how the activities they are going to work on can solve local problems -- social ones, problems in the local tech/open source community, or even help them get good jobs in the future. When there is a lot of emphasis the "what" and "how" aspects of the activities, there is some gap with the "why" aspect.
  5. RC year plan:
    • Goals can be simplified into three major components: a) training the trainers for capacity building, b) monitoring community growth, c) intervening for any conflict resolution, and RCs should lay out a plan in dealing each of these aspects
    • Community health being a vital element, it needs to be monitored and issues need to be addressed. Where there is emphasis on the regularity of community health monitoring, there needs to be more focus on "what" kind of community issues might arise, and "how" they can help Captains solve them
  6. All the forms should have auto-email collecting feature enabled as emails are going to be the only way of communicating with the RCs/CCs. Right now one can even cheat and write a character instead of a valid email.
  7. Mail templates are ready. Slight tweaks might be needed based on the client used for sending them.
bacharakis commented 7 years ago

This is great Subha! Can you also please go through the training process (teachable) as well?

It's really important to try to identify:

in the training module in details but also in the on-boarding process in general.

What did you learn from the onboarding process, what you didn't learn, what you should learn? After completing the process, do you have all the necessary information/resources about start running your club? Are all the information consisted, do you have the proper support, are you receiving proper communication in every step of the process?

These are some of the question we need to answer here :)

psubhashish commented 7 years ago

Hi @bacharakis, I have added them here. Would love to hear your inputs on it.

bacharakis commented 7 years ago

Thanks Subha!

Can you also create a high level report about the content of the training in general? As a Club Captain and as a Regional Coordinator what are you missing from this training and what would you like to see?

psubhashish commented 7 years ago

Sure @bacharakis I will add that to the same document.

bacharakis commented 7 years ago

Thank you @psubhashish ! Nothing to review here only to identify action items based on the things that need to be changed.

Overall you did a great job reviewing the training based on structure, grammar and layout but I am still missing your feedback about the content in general.

Is it confusing, providing more information than necessary, is the direction of Campus Clubs clear etc?

psubhashish commented 7 years ago

Hi @bacharakis I have added all of that in the recommendations document explaining what needs to be improved. Details of what would be better to communicate something instead of what is there currently can be found in the same document.