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Make "Support Site" more visible on add-on page #2036

Open erosman opened 6 years ago

erosman commented 6 years ago

moved from: https://github.com/mozilla/addons/issues/5246

For years, I have been asked "Where is the support site?" even though they have ALWAYS been listed under "Support Site" on add-on's pages. Users then use the Review system for support queries.

The new layout made it even less noticeable. Please make it more dominant and noticeable.

┆Issue is synchronized with this Jira Task

tofumatt commented 6 years ago

cc'ing @pwalm: this is a fair point; for a lot of add-ons the support site can be buried but it's a really good point of contact for users to get help with their add-on. Would it be worth highlighting its visibility elsewhere on the detail page? Maybe it's not worth it, that's fine too, but wondering what UX thinks about this.

pwalm commented 6 years ago

Yes! I'd like to emphasize the support site in two ways: bigger on the page (obvs), and through the eventual changes to the ratings and review flow (surfacing the support site through triage).

erosman commented 6 years ago

Please also consider adding an ICON to improve visibility.

KevinMind commented 4 months ago

Old Jira Ticket: https://mozilla-hub.atlassian.net/browse/ADDFRNT-130