1-click subscribe for the Knowledge is Power (KIP) newsletter

[enavajas]

Hello 👋 We have received a request from the NA LCM team to help them continue to engage their deprecated S&P newsletter audience by offering them the option to subscribe to their KIP newsletter instead.

After discussion with our engineering team + the LCM team, the following user flow was agreed upon:

1. The user clicks the subscribe link in the email the LCM team will send letting subscribers know that the S&P newsletter will soon be replaced by the KIP one.
2. The user is taken to a page on mozilla.org with text saying "Confirm your subscription" and a button that says subscribe. There is no set design for this page – it can be very simple, much like this one, but with the revised language.
3. The user clicks the subscribe button on that page.
4. The KiP newsletter subscription is then set to true in the basket slug in Braze email.
5. The user is then sent to a page with a confirmation message stating "Thank you for subscribing". They can then see their subscriptions on the page.

The requested completion date for this task is any time prior to our code freeze on July 26th, 2024.

Thank you 🙂

[alexgibson]

it can be very simple, much like one, but with the revised language

@enavajas is the "much like one" bit here missing "this", that was supposed to be a link to an example layout?

[enavajas]

it can be very simple, much like one, but with the revised language

@enavajas is the "much like one" bit here missing "this", that was supposed to be a link to an example layout?

Hi @alexgibson – yes, my bad 😑 the link didn't stick for some reason. I was pointing to this page: https://www.mozilla.org/en-US/newsletter/security-and-privacy/

[alexgibson]

@enavajas is this OK for the "very simple" page?

[alexgibson]

The user is then sent to the Email Preferences page with a confirmation message stating "Thank you for subscribing". They can then see their subscriptions on the page.

Also, would it not be simpler just to display a "Thank you for subscribing" message in the page directly after clicking subscribe, rather than forward the visitor to the newsletter preferences page? I'm not sure that the preferences page really has an option to display a "thank you" message.

Something like this:

[enavajas]

In terms of simplicity of design, yes, the requestor has confirmed the second image works.

In terms of the pref center, I confirmed with the requestor that we do not need to send users there – ending the user journey at the "thank you" page works.

Thank you @alexgibson

[alexgibson]

@enavajas this page is now in production and can be accessed at https://www.mozilla.org/en-US/newsletter/knowledge-is-power/confirm/{INSERT_NEWSLETTER_TOKEN_HERE}.

Can you please let whoever asked for this know, and also ask them to please test the flow to make sure things are working as expected before sending people to it for real? Thanks!

[alexgibson]

@enavajas I'm going to re-open this issue as I think I've just discovered a possible bug in the flow (language gets set back to English when confirming the subscription if I had a different language specified previously).

I'm not sure what's expected here, but I'll check with pmac/rob on how to handle this if it is an issue.

[alexgibson]

@enavajas OK the issue as I see things here:

• This confirmation page is English only. Are they going to send the email in English only, and only to subscribers who have English set as their preference? If that's the case, then I think we're OK.
• However if not, then I think we need to get this page translated in French / German too (which seem to be the only other languages KiP is available in). We could then pass the page language along with the confirmation.

Apologies I did not catch this earlier. I didn't realize the newsletter was available in anything other than English.

[enavajas]

Hi @alexgibson - I met with Brad L. who has taken over the page now that Juliana has departed.

The email is only sent in EN, so we are good to leave as is 🙂 Thank you!

[alexgibson]

Ok cool, closing this as complete then!

[enavajas]

Thank you! We may receive a request in a few weeks (post code freeze thawing) to do a similar thing with Firefox News, but they are still aligning and deciding on that. I will let you know if/when that comes up.

Thank you again!!