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mozilla / chat.mozillafoundation.org

Open source Slack-alternative in Golang and React - Mattermost
http://mattermost.org
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Redesign email notifications #58

Open simonwex opened 8 years ago

simonwex commented 8 years ago

Emails are information-sparse and tough to parse.

image

simonwex commented 8 years ago

@alanmoo, do you know the best way to engage with the Mattermost folk to do this collaboratively?

davidascher commented 8 years ago

Actually I'm more worried about lack of empathy in comms and less about information density. This is not a pleasing email to read IMO.

On Mon, Feb 29, 2016, 6:23 AM Simon Wex notifications@github.com wrote:

@alanmoo https://github.com/alanmoo, do you know the best way to engage with the Mattermost folk to do this collaboratively?

— Reply to this email directly or view it on GitHub https://github.com/mozilla/mattermoz/issues/58#issuecomment-190229186.

simonwex commented 8 years ago

Could you explain that further, @davidascher?

alanmoo commented 8 years ago

Looking for something friendlier, @davidascher?

I'm guessing https://forum.mattermost.org/c/feature-ideas would be a good place to post something. My bet is that the email notifications were meant to be less commonly used, as things like push notifications get working, though I agree completely that they're kind of...lackluster, to say the least.

davidascher commented 8 years ago

yes, friendlier and more empathetic design.

high level point: communication design is a critical function in a communications tool. How the information is presented affects how friendly the community it represents is perceived.

On Mon, Feb 29, 2016 at 11:18 AM Alan Mooiman notifications@github.com wrote:

Looking for something friendlier, @davidascher https://github.com/davidascher?

I'm guessing https://forum.mattermost.org/c/feature-ideas would be a good place to post something. My bet is that the email notifications were meant to be less commonly used, as things like push notifications get working, though I agree completely that they're kind of...lackluster, to say the least.

— Reply to this email directly or view it on GitHub https://github.com/mozilla/mattermoz/issues/58#issuecomment-190342007.