search

mozilla / donate.mozilla.org

Mozilla donation platform
https://donate.mozilla.org
Mozilla Public License 2.0
64 stars 48 forks source link

Write copy for Thunderbird "Thank You" email #1293

Closed edrushka closed 8 years ago

edrushka commented 8 years ago

People who make successful donations and provide their email address automatically receive a Thank You email receipt (image below). Please provide the copy you'd like in this email. cc @gerv @rkent

thank you message

rkent commented 8 years ago

What system is used to create this email?

edrushka commented 8 years ago

@ScottDowne is this thank you email generated through Stripe?

ScottDowne commented 8 years ago

@edrushka Not Stripe, it's our own thing.

Adding @jbuck

rkent commented 8 years ago

So what is the existing data flow from (Stripe, Paypal) into "our own thing" that generates the thank you email?

jbuck commented 8 years ago

@rkent I'll lay it out here:

  1. Donor completes a donation via Stripe (we don't send customized emails for Paypal, which is something that I'd like to fix)
  2. Stripe sends a webhook for the charge.succeeded event to Sawmill
  3. Sawmill server sends the Stripe event into an Amazon SQS queue
  4. Sawmill worker renders an HTML email template and sends the rendered HTML email into an SQS queue
  5. Lumberyard worker sends the email to the donor via Amazon SES.

To make this better I think we should move all of the sawmill/lumberyard email webooks/rendering/sending directly into donate.mozilla.org . It'll make changes much easier.

rkent commented 8 years ago

@jbuck That sounds like a one-time process. How then does the user contact information from Stripe and Paypal populate a database that can be used for contact with donors later (using some combination of Salesforce and ET)?

jbuck commented 8 years ago

We send a newsletter subscription to ET via basket

rkent commented 8 years ago

How is the basket message triggered? Somehow the data has to get from Stripe/Paypal into basket. Since basket is a web service, something is sending it a web request. What is that something?

On 2/3/2016 3:27 PM, Jon Buckley wrote:

We send a newsletter subscription to ET via basket http://basket.readthedocs.org/en/latest/newsletter_api.html#news-subscribe

— Reply to this email directly or view it on GitHub https://github.com/mozilla/donate.mozilla.org/issues/1293#issuecomment-179528543.

gerv commented 8 years ago

Is the underlying confusion here that rkent thinks that everyone who makes a donation will get signed up to a mailing list, when in fact the sign-up-to-a-mailing-list part is a separate, optional form managed by Exact Target?

jbuck commented 8 years ago

Ah right, sorry. After the user makes the donation, they get redirected to https://donate.mozilla.org/thank-you/ where they can sign up for the newsletter via Basket

gerv commented 8 years ago

jbuck: We'd need a separate list for this one (people specifically interested in Thunderbird stuff). Will that be a problem?

Gerv

rkent commented 8 years ago

OK thanks, that clarifies things. I'm trying to understand all of the pieces, so that as we prepare text we understand what they will be used for.

edrushka commented 8 years ago

@rkent you may find the PDF's in the last comment helpful: https://github.com/MozillaFoundation/2015-fundraising/issues/23#issuecomment-123630737

Note that these are from 2014, but from a user perspective, it's still more or less the same. I'd be happy to meet and walk you through this if it would be helpful.

rkent commented 8 years ago

That's not a valid link (or it is hidden from me). Could you try to find one that I can view, or email the PDF to me directly?

On 2/4/2016 10:10 AM, Erika Drushka wrote:

@rkent https://github.com/rkent you may find the PDF's in the last comment helpful: MozillaFoundation/2015-fundraising#23 (comment) https://github.com/MozillaFoundation/2015-fundraising/issues/23#issuecomment-123630737

Note that these are from 2014, but from a user perspective, it's still more or less the same. I'd be happy to meet and walk you through this if it would be helpful.

— Reply to this email directly or view it on GitHub https://github.com/mozilla/donate.mozilla.org/issues/1293#issuecomment-179973810.

edrushka commented 8 years ago

Sure thing. Just emailed to the address associated with your GH account. You can reach me at erikad@mozillafoundation.org if that didn't work (I couldn't find you in the Moz phone book).

valianttry commented 8 years ago

FYI @rkent out-of-the box Stripe sends an automatic receipt to donors with the amount they donated -- but it was built primarily for carts / purchases. Stripe limits your ability to customize that email. We opted to build a separate flow in order to include legally required information about tax status; donor email for Qs etc.

rkent commented 8 years ago

So with your separate flow, does the donor also get the automatic receipt from Stripe or did you suppress that?

BTW I've used Fastspring for my own purposes as a payment processor and have been very satisfied with them, so I have a little experience myself here (but of course with a volume a couple of orders of magnitude lower).

On 2/4/2016 10:49 AM, Andrea Wood wrote:

FYI @rkent https://github.com/rkent out-of-the box Stripe sends an automatic receipt to donors with the amount they donated -- but it was built primarily for carts / purchases. Stripe limits your ability to customize that email. We opted to build a separate flow in order to include legally required information about tax status; donor email for Qs etc.

— Reply to this email directly or view it on GitHub https://github.com/mozilla/donate.mozilla.org/issues/1293#issuecomment-179997268.

jbuck commented 8 years ago

We disabled the automatic Stripe receipt

On Thu, Feb 4, 2016 at 2:01 PM, R Kent James notifications@github.com wrote:

So with your separate flow, does the donor also get the automatic receipt from Stripe or did you suppress that?

BTW I've used Fastspring for my own purposes as a payment processor and have been very satisfied with them, so I have a little experience myself here (but of course with a volume a couple of orders of magnitude lower).

On 2/4/2016 10:49 AM, Andrea Wood wrote:

FYI @rkent https://github.com/rkent out-of-the box Stripe sends an automatic receipt to donors with the amount they donated -- but it was built primarily for carts / purchases. Stripe limits your ability to customize that email. We opted to build a separate flow in order to include legally required information about tax status; donor email for Qs etc.

— Reply to this email directly or view it on GitHub < https://github.com/mozilla/donate.mozilla.org/issues/1293#issuecomment-179997268 .

— Reply to this email directly or view it on GitHub https://github.com/mozilla/donate.mozilla.org/issues/1293#issuecomment-180003149 .

rkent commented 8 years ago

Here is copy for the text:

Thunderbird is the leading open source cross-platform email and calendaring client, free for business and personal use. By donating you've helped ensure it stays that way and contributed towards future development. Every gift is so important. On behalf of all of us, thank you so much for your donation to Mozilla Thunderbird.

Also, changes from the Mozilla email: 1) From: The Thunderbird Team thunderbird-donate@mozilla.org 2) Subject: Thank you for your gift to Mozilla Thunderbird 3) donor FAQ link: https://wiki.mozilla.org/Thunderbird/Donate 4) If you still need help .... address: thunderbird-donate@mozilla.org 5) TODO: How to cancel a recurring donation? Our team will not have the power to do this. 6) Text at bottom beginning "Contributions go to ..." needs to follow whatever language is agreed in issue #1322

edrushka commented 8 years ago

:ok_hand: I think we're ready to hand this over to the dev, @rkent. Hopefully we can get something up on staging this heartbeat (by Feb 26). Thanks for getting all this copy together!

wsmwk commented 8 years ago

Suggest modify "By donating you've helped ensure it stays that way and contributed towards future development." to "By donating, you've contributed towards product development, and helped ensure Thunderbird stays free and open."

davenz commented 8 years ago

That results in a double-up on the words "open" and "free", when all put together.

wsmwk commented 8 years ago

Agree, the repetition may be substandard writing style. But I dislike the use of "that way" as a means of emphasis because it is somewhat confusing/non-specific, and the change does emphasize what seems to be important points. Doesn't seem to overbearing to me. But I defer to Kent.

rkent commented 8 years ago

How's this for a compromise:

Thunderbird is the leading open source cross-platform email and calendaring client. By donating, you've contributed towards product development, and helped ensure Thunderbird stays free and open. Every gift is so important. On behalf of all of us, thank you so much for your donation to Mozilla Thunderbird.

davenz commented 8 years ago

Sorry about the delay – I think the compromise reads fine.

ScottDowne commented 8 years ago

Anyone know the status on this? Sounds like a dev was needed but it doesn't look like that ever happened?

Does this need me to do anything?

gerv commented 8 years ago

It seems like someone needs to make sure that the thank you email sent out when someone donates (via Stripe) matches what rkent says in his comment just above. jbuck seemed to suggest this mail was generated by Sawmill?

ScottDowne commented 8 years ago

Yeah, this makes sense now.

@cadecairos is this something you can do? I'm not sure how @alicoding has the donation configured to be flagged for thunderbird or not, or how to send the webhhook in a way that sawmill can distinguish between two templates.

Thoughts?

cadecairos commented 8 years ago

https://github.com/mozilla/webmaker-mailroom/blob/master/templates/thunderbird_donation/index.html