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mozilla / fx-private-relay

Keep your email safe from hackers and trackers. Make an email alias with 1 click, and keep your address to yourself.
https://relay.firefox.com
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Permanently Restricted from LinkedIn After Changing Email To fx-private-relay #1210

Open MetroWest-D opened 2 years ago

MetroWest-D commented 2 years ago

I was advised by a security service that my LinkedIn credentials had been hacked and I should change to a relay. I used Firefox Relay. The first login went fine, but the second resulted in an account restriction requiring that I send ID, so I sent my license scan image. I then received a reply (through the relay) that my account was permanently blocked: "Your account has violated the LinkedIn User Agreement and Professional Community Policies. Due to the number and/or the severity of these violations, this account has been permanently restricted.".

You cannot reply through Firefox Relay, but LinkedIn will not take responses to these tickets from different email addresses. Access to all their helpdesk resources requires that you be able to log in. I finally found LinkedIn's externally visible online contact form that I could communicate through, and am waiting for their response.

I also use Private Internet Access as a VPN, but that has not been an issue in the past.

Has anyone else had this experience? How did you resolve it?

groovecoder commented 2 years ago

So sorry you ran into that issue! When you hear back from LinkedIn, do please ask them if whether or not your email alias was part of the problem with the account being flagged. And let us know what they say! Without knowing more details from them about why the account was restricted, I'm not sure what we can do to help fix it.

MetroWest-D commented 2 years ago

DO NOT USE FIREFOX RELAY IF YOU WILL EVER NEED TO REPLY TO A MESSAGE TO VALIDATE IDENTITY.

I got into an infinite loop with LinkedIn. They would not take a message on a ticket from any other email address or channel. I could not reply through Relay. And almost all of their help features are only available to logged in users. So I ended up sending messages through their external contact form and referencing their ticket number.

I was asked to validate through the contact form channel multiple times, first by sending a scan of my driver's license, front and back, and then by sending a scan of my passport. The link to their contact form is: https://www.linkedin.com/help/linkedin/ask/uumt

Eventually they were willing to communicate through my gmail account, and I was able to have my account unlocked.

I was never able to get them to tell me why my account had been locked. I think that possible algorithmic triggers were: 1. changing my email address to Relay; 2. changing my password; 3. connecting with their site through Private Internet Access (VPN), which has a zillion users with the same IP address.