Open bsieber-mozilla opened 8 months ago
First poll established for Thursday Oct 19; recurring monthly. Anonymous poll with 1-10 score system. Ability to add comment with score.
The expectation, or hope, with any effort put into a system--it is expected that the satisfaction of that system increase.
If the satisfaction decreases with additional effort, then it is worth discussing with customers and ensuring our strategy for the service aligns with the customers usage patterns.
As we improve on the system's it is expected that this score improve as well to determine that our efforts are making an impact on the way customers view the product.
If this score reduces over time, that is a cause for concern and customer meetings to determine where/how the system could be improved.