mozilla / login.webmaker.org

Login service for Webmaker.org
https://login.webmaker.org
Mozilla Public License 2.0
33 stars 62 forks source link

People aren't getting their login keys #327

Open LucyeoH-zz opened 9 years ago

LucyeoH-zz commented 9 years ago

Separating this from: https://github.com/mozilla/login.webmaker.org/issues/313#issuecomment-71516056 because I think there might be several issues going on here.

STR:

  1. Go to webmaker.org create new account
  2. DOESN'T ASK YOU FOR A KEY allowing you to make things you come to love and cherish
  3. Log out of webmaker.org.
  4. Try and sign-in to Webmaker again.
  5. Don't receive the key OR the key doesn't work (not sure which one).
  6. Be locked out and email requesting a new key help@webmaker.org.

People often forward me the email of the key with complaints like this:
"My Link Has Expired And Every Time I Had Tried To Enter My Key It Said It Was Wrong CAN YOU PLEASE HELP?" " I'm sorry but I still did not manage to connect on the site. What is the solution that I can finally manage to connect? " " I have not received my login for Mozilla Popcorn Maker and it won't let me go back and continue to edit the project without the 'key'. I have checked my spam folder and nothing has come through." "The login key is not working. I tried for five minutes, but I didn't get the email for the key. Now I can't get into my account. Please help! I just don't get the e-mail for the key. It says,"Uh Oh! Your login link expired. Request a new email to sign in." when I ry to log in using an expired password.In the first week or so it gives me the e-mail within five minutes or so, but later on I never get it."

cc. @cassiemc @cadecairos @ScottDowne @jbuck