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mozilla / persona

Persona is a secure, distributed, and easy to use identification system.
https://login.persona.org
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Fails to login in IE10 with Windows 8 (via gmail) #3998

Closed ggaughan closed 10 years ago

ggaughan commented 11 years ago

Signing in with IE10 on Windows 7 and Windows 8 (VMs from msmodern.ie) using a gmail account fails.

Initially (and with cleared cache) prompts for email as usual and then shows google form prompting for email address again and password. Then shows:

Error
Something went wrong. Please try again later.
[Cancel]
Error: Invalid or missing claim.

(Works ok on Windows 7 with Firefox on same site with same email; and fine with Chrome/Firefox on Ubuntu)

shane-tomlinson commented 11 years ago

Hi @ggaughan - I just tried on Win7/IE10 without a problem. Is our windows 32 or 64 bit? What are your security settings? The screen that you see, is it branded as Mozilla Persona or Google?

shane-tomlinson commented 11 years ago

@ggaughan - If you are comfortable telling us which site you can sign in to, perhaps we can see if there are any obvious problems.

ggaughan commented 11 years ago

Hi Shane,

I retried in Win 7 and it did work eventually. Win 8 still fails however.

The screen asking for a password and the email again is Google branded.

Windows 32-bit, IE 10.0.9200.16384. Default security settings from the Microsoft VM/IE.

(I'll email you the site link.)

csuciu commented 11 years ago

I'm able to reproduce in stage/prod using Win 8 x86 & IE10. After entering the gmail credentials in the google branded dialog, I get the "Something went wrong....." error message. After that, trying to sign again with same/other gmail address will trigger the error message right after entering the email and pressing on sign in.

Can't reproduce on:

callahad commented 11 years ago

Tagging as 5-star to see if we can also reproduce...

pdehaan commented 11 years ago

Unable to repro on 123done.org w/ Windows 8.1 Pro Preview (from modern.ie/Parallels 9), 32-bit OS; x64-based processor, and IE 11.0.9431.217 (using my Gmail acct)

Unable to repro on 123done.org w/ Windows 8 Enterprise Eval (from modern.ie/Parallels 9), 32-bit OS; x64-based processor, and IE 10.0.9200.16519 (using my Gmail acct)

@ggaughan @csuciu -- are you guys still able to repro this? I think we pushed a change recently for IE11, but I'm not sure when that went live on production servers.

csuciu commented 11 years ago

@pdehaan I'm still able to reproduce this on 123done/beta.123done Windows 8 Enterprise, 32-bit OS, x64-based processor and IE 10.0.9200.16688

I tried on a clean profile.

ggaughan commented 11 years ago

Still fails for me too:

Windows 8, 32-bit IE 10.0.9200.16721 (update versions 10.0.10 (KB2879017))

shane-tomlinson commented 11 years ago

This may be 32 bit specific. Everything WFM on 64 bit Windows 8/Windows 8.1

csuciu commented 10 years ago

I'm able to reproduce this issue on Win 8.1 Pro x32/x64 and IE 11.0.9600.16438

darkwing commented 10 years ago

I've noticed this periodically on MDN as well. With a Gmail account, I sometimes see this:

http://screencast.com/t/rqqpFw7M

Other times I see the error listed in the initial bug report:

http://screencast.com/t/FMi1DXDLEn

I'm having success logging in with a non-GMail account. Could this be a sign of race condition, seeing an error on the persona side sometimes, and seeing an error on Google the others?

Since is the presently happening on MDN, (https://bugzilla.mozilla.org/show_bug.cgi?id=975835), can we escalate this.

darkwing commented 10 years ago

Admittedly we are on an older version of Persona, so please let me know if this was reported before.

darkwing commented 10 years ago

Additionally, if I clear my cache, I'm able to log in with any email address without issue.

jaredhirsch commented 10 years ago

Based on the notes in this bug, it seems like we have repro'd, but only on 32-bit Win 8, IE10.

Bumping down to four stars, since we've determined the extent of the impact.

julienfastre commented 10 years ago

Hi,

We could reproduce the bug with win 8 & IE11.

This is what we get with an attempt to connect with some *@gmail.com address :

screen shot 2014-05-08 at 17 43 08

jaredhirsch commented 10 years ago

Hi @julienfastre - thanks for adding this. Do you know if you were on win8 x32 or x64?

julienfastre commented 10 years ago

@6a68 : we were on win8 x64.

Thanks.

darronz commented 10 years ago

Can reproduce this using Safari 8.0 (10600.1.22) on OS X Yosemite Beta 10.10 (14A361c). Not sure if it is helpful but my Google account uses 2 Factor auth.

jaredhirsch commented 10 years ago

@julienfastre @darronz If you could visit https://people.mozilla.org/~fmarier/troubleshoot.html and screenshot or copy/paste the output, that would help with troubleshooting--although I don't know who actually has time to fix it (if it's a legit bug). My guess is that you both have third-party cookies blocked, not sure though.

darronz commented 10 years ago

Thanks @6a68 - you're quite right. I had mine set to "Allow from current website only"; switching to "Allow from websites I visit" allowed me to log in.

callahad commented 10 years ago

Hi! To help us better focus, I'm "closing" all issues that have been open for more than six months. These have been tagged "cleanup-2014" so that we can go back and review them in the future.

For more information, check out this thread: http://thread.gmane.org/gmane.comp.mozilla.identity.devel/7394

If you believe this bug is still a major issue for you, please comment, submit a pull request, or discuss it on our mailing list: https://lists.mozilla.org/listinfo/dev-identity

Sorry for GitHub notification spam!

jimvanderveen commented 8 years ago

I had this same issue this morning (2015-12-01). Third-party cookie setting fixed it. (I had the same settings as darronz.)

The 3rd-party cookie requirement might be something you should highlight.