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mozilla / sumo

Project management board for SUMO and Community properties.
Mozilla Public License 2.0
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Check pageview counts in KB dashboard #1896

Open escattone opened 2 months ago

escattone commented 2 months ago

One of our most experienced and active contributors has noted that the article titles and pageview counts in the KB dashboard don't look correct:

Looking at the dashboards, the titles of the popular articles are completely different and the number of page views are greatly reduced.

AliceWyman commented 1 day ago

This issue is still a problem. I posted a comment in the SUMO room on Matrix and in the SUMO KB articles forum, here.

The KB dashboard and complete KB Overview, https://support.mozilla.org/en-US/contributors/kb-overview no longer show the most viewed articles in the last 30 days. Neither does the https://support.mozilla.org/en-US/contributors/most-visited list. Only articles with around 300 visits or less are shown. You have to look at the "Last 7 days" option to see articles with more visits.

AliceWyman commented 1 day ago

I noticed that the number of visits shown for popular articles is greatly reduced. For example, in the https://support.mozilla.org/en-US/contributors/most-visited list, the article Profiles - Where Firefox stores your bookmarks, passwords and other user data is near the bottom and shows the number of visits as 1. In fact, most of the listed articles show the number of visits as "1".