500 error returned when trying to access some topics from the product topics listing page

[emilghittasv]

Steps to reproduce Steps to reproduce the behavior: Go to:

• https://support.allizom.org/en-US/products/firefox/privacy-and-security
• https://support.allizom.org/en-US/products/mobile/privacy-and-security
• https://support.allizom.org/en-US/products/firefox-private-network-vpn/accounts
• https://support.allizom.org/en-US/products/monitor/accounts
• https://support.allizom.org/en-US/products/mdn-plus/accounts

Expected behavior The topic listing page is successfully displayed.

Actual behavior 500 error message and sentry fires https://mozilla.sentry.io/issues/5679836469/?project=4504326797197312&query=is%3Aunresolved+issue.priority%3A%5Bhigh%2C+medium%5D&referrer=issue-stream&statsPeriod=1h&stream_index=0

Screencasts

Desktop:

• OS: Windows 11
• Browser: Firefox

Additional context This issue is reproducible in stage only

[emilghittasv]

I can confirm that this issue is no longer reproducible in stage.

Moving this ticket inside the release column.