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mozilla / testpilot

Test Pilot is a platform for performing controlled tests of new product concepts in Firefox
https://testpilot.firefox.com/
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Cannot install Universal Search or Activity Stream from their respective Test Pilot pages #1202

Closed BoffinBrain closed 7 years ago

BoffinBrain commented 8 years ago

OS: Windows 7 Ultimate 64-bit Firefox version 48.0

I'm not sure if this is a specific issue with the 2 tests, or the Test Pilot website/addon itself. When I try to install Universal Search or Activity Stream, the button gets stuck on 'Enabling' forever. When installing Tab Center and No More 404s, it works correctly.

I have tested this on a blank Firefox profile with no other addons installed and got the same results for all four tests. Two worked and the other two did not.

I had a peek at the network and console tabs in dev tools, but didn't see anything obviously wrong there. I assume it's something internal to the addon.

BoffinBrain commented 8 years ago

May be related to https://github.com/mozilla/testpilot/issues/1192 but note that No More 404s works fine for me.

ghost commented 8 years ago

Can you be specific about what order you are trying to install the add-ons in? We're trying to debug something with Tab Center breaking other add-ons, but we haven't seen this anywhere else. Thanks.

BoffinBrain commented 8 years ago

There is no specific order. I tried installing both of them in different orders, with and without the other experiments installed. I have even refreshed the test profile and tried again today, with the same results. I can install Tab Center but not Universal Search.

I have attached the profile I used for testing. It's a blank profile with Test Pilot installed and history turned off. If you load this profile and it works for you, then I'm baffled!

test-pilot-profile-win7.zip

I'm using Kaspersky Total Security 16 and it isn't alerting to anything.

SoftVision-PaulOiegas commented 8 years ago

This is related to https://github.com/bwinton/TabCenter/issues/479 that is reproducible. Before you had to uninstall Tab Center in order to break the Universal Search install. But now it breaks even if you install Tab Center first and after you try to install Universal Search.

ghost commented 7 years ago

Is this still reproducible?

BoffinBrain commented 7 years ago

Yes, still reproducible on my blank profile here, using the latest Test Pilot and Firefox 49.0.

When I try now, instead of waiting forever, I get an 'uh-oh' error message pop up, but other than that, the same experiments fail to load. In the screenshot, you can see Tab Center and No More 404s are enabled (they were successfully installed during this session) while Universal Search has failed.

stillbroken

SoftVision-PaulOiegas commented 7 years ago

Hey, as mentioned in #1269, we have a bunch of issues that seem related to environment setup or 3rd party software. Maybe your issue is related to firewall or antivirus settings too. Can you test this from a different machine and let me know of the results ? Or, if you have some spare time, even poke a bit the firewall or antivirus settings to see if this changes after.

BoffinBrain commented 7 years ago

Wasn't able to repro on my Windows 7 Professional box using Firefox 49.0. This machine is on a domain with a corporate proxy and McAfee AV and all experiments installed fine. I will test my laptop later.

BoffinBrain commented 7 years ago

OK, I wasn't able to repro on my Windows 10 laptop either, using two different versions of FF. I guess my main install is just garbled somehow! Still won't install Universal Search or Activity Stream on 50.0b3.

ghost commented 7 years ago

Ok. Maybe try making a new profile? Thanks for following up.