Not Loading Netflix Queues

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What steps will reproduce the problem?
Opening any Netflix queue or list.  Tried on multiple computers.

What is the expected output or result?
Normally I would see a list of available items to watch

What do you see instead?
The loading graphic spins and then nothing shows up.  

Please provide any additional information below, including any relevant
URLs. If there is a crash report in [HOME]/Library/Logs/CrashReporter then
please attach it.

(Before submitting this issue, please ensure that you will be notified of
updates by adding yourself to the CC field or by staring the issue and
configuring your profile setting.)

Original issue reported on code.google.com by conrad.n...@gmail.com on 11 Feb 2011 at 2:48

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This is also happening to me. I have a feeling that it is also happening to 
everyone else that uses Understudy too. This began happening approximately 1 
week ago. Around Feb. 3rd or so.

It would seem that something has changed from the Netflix data streams. It 
might be that they have changed their data structure of the XML or something 
like that.

Original comment by mikevano...@gmail.com on 11 Feb 2011 at 6:52

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[deleted comment]

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Hm. My queue is loading fine.

I'll play around a bit more, but if one of the previous commenters wants to 
send me the URL for their queue I can see if there's something particular about 
it. Don't post it here. The queue is mildly private data, in as much as any of 
your Netflix usage is private. Your watch instantly feed URL can be used to 
determine feeds for your reviews and rental activity, so not wanting to share 
that information would be completely understandable.

Original comment by kirk.kel...@rochester.edu on 12 Feb 2011 at 9:51

• Changed title: Not Loading Netflix Queues
• Added labels: Service-Netflix

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Same issue here. Running the latest 10.5.x,  seemed to stop about a week ago, 
but not sure of the exact date. Didn't seem to correspond to any apple software 
updates. I have heard acme grumblings about a revised Netflix API ANSI noticed 
a few visual differences with the web interface. 

Original comment by jdothern...@gmail.com on 13 Feb 2011 at 3:44

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Seeing the same thing here...tried to delete and re-add queue but no luck. Was 
going to uninstall and reinstall Understudy then I saw this defect. 

Original comment by ijay...@gmail.com on 13 Feb 2011 at 2:05

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I've confirmed that an issue exists with another user's feed that isn't loading.

Original comment by kirk.kel...@rochester.edu on 13 Feb 2011 at 8:31

• Changed state: Accepted
• Added labels: Priority-Critical
• Removed labels: Priority-Medium

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Same issue here. Can't load netflix cue. I have reinstalled with no luck. 

Original comment by rjdietri...@gmail.com on 14 Feb 2011 at 3:55

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I too am having the same issue.  I just started using Front Row a week ago, and 
had access to my Netflix cue through Understudy for the whole first day.  The 
next day, however, it was gone... and no amount of uninstalling, reinstalling, 
(with and without swearing) has made it come back.

Original comment by danielhassler@taborcg.com on 18 Feb 2011 at 2:25

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I am having the same issue.  Both my "New to watch Instantly" and "Instant 
Watch Queue" are empty, where they were previously working. The "Netlix 
recommends" list that I made by grabbing the url from the Netflix RSS listings 
page probably 3 weeks ago still works. 

In addition, I when back to the netflix RSS page and copied the instant queue 
url and Understdy gave me an error saying it is an unsupported stream.  The 
current netflix rss URLs look like this:

Queue
http://rss.netflix.com/QueueRSS?id=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Queue To Watch Instantly
http://rss.netflix.com/QueueEDRSS?id=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Most Recent Rental Activity
http://rss.netflix.com/TrackingRSS?id=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Movies At Home
http://rss.netflix.com/AtHomeRSS?id=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Recommendations
http://rss.netflix.com/RecommendationsRSS?id=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Movie Reviews
http://rss.netflix.com/ReviewsRSS?id=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Public Feeds
Netflix Top 100
http://rss.netflix.com/Top100RSS
New Releases
http://rss.netflix.com/NewReleasesRSS
New choices to watch instantly
http://www.netflix.com/NewWatchInstantlyRSS

Original comment by mdeck...@gmail.com on 18 Feb 2011 at 9:22

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I noticed that only the New Movies to Watch Instantly Queu isn't working for me 
but my Watch Instantly Queu works just fine

Original comment by gerzen.trevor on 19 Feb 2011 at 6:14

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Neither are working for me.  Reinstalled latest v of understudy to no avail.

Original comment by SWools...@gmail.com on 19 Feb 2011 at 10:56

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It looks like Netflix is encoding certain characters correctly in a way that 
causes problems for the XML parsing library Understudy uses. If I feed 
http://www.netflix.com/NewWatchInstantlyRSS into the W3C's validation tool, it 
complains about the description of the show Psych, which includes the actor 
Dulé Hill (note that the queue data is subject to change).

If you're having problems with your queue loading, try using the validator at 
http://validator.w3.org/check and see if there is a warning about "Character 
Encoding mismatch". If you set the character encoding explicitly to UTF-8, the 
validator should indicate what line the error is on, which you can use to 
identify what entry is causing problems. As a temporary work-around, you can 
remove items from the queue.

I hope to have a work-around built into Understudy soon.

Original comment by kirk.kel...@rochester.edu on 21 Feb 2011 at 12:27

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Netflix seems to have fixed the encoding on their feeds -- the entries that 
were causing problems before are okay now. If anyone is still having problems, 
please speak up.

Original comment by kirk.kel...@rochester.edu on 27 Feb 2011 at 2:55

• Changed state: Fixed

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Thank you for following up on this thread. I can confirm that my issues have 
been fixed. Life is good again. Thanks to whoever deserves it for the effort 
put into this fix. <3

Original comment by starchil...@gmail.com on 28 Feb 2011 at 6:54

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I am still having problems. The "New Movies to Watch Instantly" option is 
working but I cannot get my personal queue to show up. It looks like when I 
click on it a box opens up to type in but then immediately disappears. Help!

Original comment by tsunaki...@kuci.org on 30 Sep 2011 at 8:07