Ticket system Meet the Community

[kauedesousa]

We should be careful here to avoid duplications. For technical issues, we go for a ticket (one on one communication). For design or methodological issues we should go to the 1000FARMS Community.

[BrandonMrBot]

Ok, I understand.

I have made the change, this is how the home page will look like.

Thank you @kauedesousa

[jacobvanetten]

Perhaps it could directly go to the form and include this text there? Why an extra click to get there?

On Thu, Mar 9, 2023, 10:04 PM Brandon Madriz @.***> wrote:

Ok, I understand.

I have made the change, this is how the home page will look like.

[image: Ticketing_system] https://user-images.githubusercontent.com/46930669/224157220-55423462-ed74-4c60-bb3c-559ef0b0a214.png

Thank you @kauedesousa https://github.com/kauedesousa

— Reply to this email directly, view it on GitHub https://github.com/BioversityCostaRica/py3ClimMob/issues/254#issuecomment-1462817821, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAGF5FLBR5NA65XSSFPPGGDW3JAWPANCNFSM6AAAAAAVTRR3CE . You are receiving this because you are subscribed to this thread.Message ID: @.***>

[BrandonMrBot]

I am sorry if I have generated confusion with this.

Here we are solving: The options are available at https://support.climmob.net.

Here we have left available: Submit a ticket

And we have removed: Meet the community Forum

Freshdesk has these features available on its own, but we have removed them so as not to create confusion with the 1000FARMS community.

In ticket: #255 let's solve where the link button redirects to.

[jacobvanetten]

It does make sense to have this screen if we let the user select whether to submit a ticket or to ask a question on the 1000FARMS community, and explain what each option involves:

• ticket for technical problems or questions related to ClimMob or suggestions about the interface
• 1000FARMS community for methodological questions about tricot, data collection, data analysis.

Now you have resolved it by removing the forum, but referring to the 1000FARMS community is actually good to have.