mschermann / data_viz_reader

A Reader on Data Visualization
https://mschermann.github.io/data_viz_reader/
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Week 10 issue 4: addition of customer insights dashboard to chapter 3 case studies #1502

Open VikitaNayak opened 5 years ago

VikitaNayak commented 5 years ago

The customer insights visualization related to customer experience (CX) industry examples can be added.

The CX companies like QUaltrics(now an SAP company) collected customer experience data by sending surveys to the customers and collect responses. They create reports and dashboards using the survey response data.

Some of the examples of the charts will be the NPS(Net Promoter Score) score dial chart, Customer satisfaction score dial chart or likelihood to recommend dial chart.

A few examples of these charts can be found here:https://www.qualtrics.com/customer-experience/voice-of-customer/

Content on how to create these charts and how they are important for CX industry can be created