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Templates and tools from Microsoft Teams Engineering
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Icon for Get Started App not visible #10

Open kemppaik opened 4 years ago

kemppaik commented 4 years ago

I have uploaded the Get Started app using the instructions and in our Teams there is no icon appear - it is just a greyed out space. The app appears to work once it appears for everyone, but the colored icon does not appear:

What the icon appears as in the Admin center: image

What users see when opening Apps from within Teams image

Any suggestions/thoughts as to why the icon is not appearing?

J-Krepps-OH commented 4 years ago

This has been an intermittent issue for us as well, though most of the time signing out of Teams and back in resolves it. I look forward to seeing if you get any resolution/root cause.

karuanag commented 4 years ago

@kemppaik Please let us know if this issue is resolved. Thank you.

Marshgate commented 4 years ago

issue is perm for me. using the following versions: Using versions below: "manifestVersion": "1.5", "version": "1.6.3",

kemppaik commented 4 years ago

@karuanag : No, this issue is not resolved. Like J-Kreeps-OH reported, it is an intermittent issue for us now. Most of the time signing in of Teams and back in resolves it, but not a 100% guarantee.

jasonwbaxter commented 3 years ago

@karuanag could it be related to the icon sizes , Teams wants 192X192 and 32x32 we are supplying 400px size icons. I've resized these in paint , and my icon loads no problem when i deploy the app.