I had no problem setting this up. We have records that are imported into Salesforce on a daily basis. The round robin process looks like it is working except for the fact that it seems to be selecting the same person in the group that it left off with. For example, if on Monday it leaves off with John Smith as the last selected from the public group, it will then pick up on Tuesday and start with John Smith instead of moving to the next person in the public group. The rest of the batch will work fine.
Is there any adjustment that can be made for this?
Mark-Van-Doren
commented
1 year ago
Hello,
I had no problem setting this up. We have records that are imported into Salesforce on a daily basis. The round robin process looks like it is working except for the fact that it seems to be selecting the same person in the group that it left off with. For example, if on Monday it leaves off with John Smith as the last selected from the public group, it will then pick up on Tuesday and start with John Smith instead of moving to the next person in the public group. The rest of the batch will work fine.
Is there any adjustment that can be made for this?
Thanks