Question on email-to-case emails. I have set up a flow for assigning cases using the Round Robin Assigner. I have done all of the following to ensure auto emails are not sent but users are still receiving the "Case transferred to you." email.
Support Settings
Uncheck Notify Default Case Owner
Uncheck Notify Case Owner of New Case Comments
Uncheck Send Case Notifications from System Address
Uncheck Notify Case Owners when Case Ownership Changes
Set up No-Reply Default Organization-Wide Email AddressesQueues
Uncheck Send Email to Members
Add fake email address to Queue Email: fakeemail@krowne.com.invalid
Case Page Layouts
Notification Checkbox – Uncheck Select by default
Case Lightning Record Pages
Notification Checkbox – Uncheck Select by default
Deactivate Case Auto-Response Rules
Email-to-Case Settings
Uncheck Notify case owners on new emails
Check flows, process builder, and workflows
Any thoughts would be GREATLY appreciated!! (edited)
Question on email-to-case emails. I have set up a flow for assigning cases using the Round Robin Assigner. I have done all of the following to ensure auto emails are not sent but users are still receiving the "Case transferred to you." email. Support Settings
Any thoughts would be GREATLY appreciated!! (edited)